How to get a refund from a bankrupt cruise line
If a cruise line goes bankrupt while holding a customer’s cash, does the money just go down with the ship?
CRUISE NEWS
Distraught cruise ship passengers often contact Consumer Rescue and ask our team to mediate their complaints directly with the cruise lines. These news reports cover passenger issues from all of the major and minor cruise lines, including Norwegian Cruise Line (NCL), Royal Caribbean (RCCL), Carnival, and Princess, among others.
Norwegian Cruise Line made us stay inside our cabin for four days! Is this legal?
Norwegian Cruise Line forced a triple-vaccinated husband and wife to stay inside their cabin without reprieve for four days. And when the ship finally returned to New York, two burly NCL crew members inexplicably continued to prevent the couple’s escape. How is this possible? That’s what the bewildered COVID-negative duo wants to know.
Kelly Cotto and her husband had never taken a cruise before their bizarre experience. But after what they endured aboard Norwegian Cruise Line’s Gem, they likely never will again.
Royal Caribbean accepted my $4,200 upgrade bid for a downgraded cabin
Royal Caribbean offered Stan Fernald and his wife the opportunity to bid on an upgraded cabin for their upcoming cruise. So they did. Then just days before the Liberty of the Seas set sail, the cruise line accepted their $4,200 RoyalUp bid. But this wasn’t welcome news for the couple. Not at all. By that time, they had paid Royal Caribbean thousands of dollars to switch to one of the largest suites onboard the ship.
The cabin Royal Caribbean awarded the couple through RoyalUp was actually a RoyalDown.
My luggage went missing on the way to the cruise. I want a full refund!
If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.
But wait! There’s a plot twist here. The hotel says it doesn’t even offer such a luggage delivery service.
My Carnival cruise ended at the pier! Why was I denied boarding?
Stephen Delisle is a seasoned traveler with a proven track record of successfully navigating the globe – even during the pandemic. But Carnival Cruise Line put an end to that success streak. His family planned to celebrate Thanksgiving aboard Carnival’s newest ship, the Mardi Gras. Unfortunately, they never made it past the pier on the day of embarkation. That’s where Delisle was summarily denied boarding the cruise by the boat’s medical personnel.
Delisle says the crew members made an awful mistake when they refused to let him board the Mardi Gras. That error caused his family to miss their much-anticipated Carnival cruise.
To add insult to injury, Carnival firmly rejected Delisle’s refund request for the missed cruise. Now he’s asking us for help. He wants our advocacy team to properly investigate and prove this was the cruise line’s mistake, not his.
Can we do it?
My MSC cruise ship left me behind in Mexico! Will I get a refund?
During her recent cruise, Natalie Durflinger got a terrible shock when the ship left her behind in Mexico. She says the MSC Divina weighed anchor nearly 5 hours ahead of schedule, stranding her in only a bathing suit and flip-flops. Now she’s asking the cruise line to explain how this happened and to refund the vacation she missed when the ship sailed away without her.
But did MSC allow its cruise ship to sail away without warning leaving its passengers abandoned in a foreign country? That’s the question of the day.
Could Royal Caribbean really let your enemy cancel your cruise?
What if you had a newly minted enemy and Royal Caribbean allowed that person to cancel your cruise?
That’s what Rita Yates believes happened to her recently. When she called to make the final payment on her upcoming sailing, an RCCL agent explained that the cruise Rita intended to take to celebrate her 40th anniversary no longer existed. Assuming that the cancellation was another casualty of the pandemic, Rita asked why the cruise line hadn’t informed her sooner.
That’s when Royal Caribbean gave Rita an even bigger surprise: Explorer of the Seas would be sailing as scheduled. In fact, the RCCL representative explained, records showed Yates had canceled her own cruise – and forfeited her deposit.
Rita says she absolutely did not cancel her cruise, but she believes she knows the troublemaker who did. Now, with Royal Caribbean unwilling to refund her deposit or reinstate the voyage, she’s asking for help.
But with police reports, lawsuits, and other threats being tossed about, that might be a lofty request for a consumer advocate.
