CONSUMER ADVOCACY | Consumer Rescue

Consumer Rescue and Michelle Couch-Friedman provide free templates and examples of effective complaint letters for consumers.

How to write an effective complaint letter (free template and samples)

August 14, 2026 by Michelle Couch-Friedman

As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter. The most effective way to get the outcome you’re hoping for is to keep your message cordial, concise and clear.

To help you do that on your next problem-solving mission, I’ve created a free letter-writing template for you — and some sample letters so you can see this methodology in action.

You’re welcome. 😉

A travel insurance mistake in Italy almost cost a family $16,000 — until they asked Consumer Rescue for help.

A “little” travel insurance mistake cost this family $19K — or will it?

August 3, 2026 by Michelle Couch-Friedman

A common travel insurance mistake caused a reader’s entire $19,000 claim to be rejected. Here’s what Consumer Rescue did to help and what you need to know to avoid making the same error.

11 ways Michelle Couch-Friedman and Consumer Rescue know that cruise passengers get denied board — straight from her case files.

11 ways cruise passengers get denied boarding (straight from my case files)

July 27, 2026July 26, 2026 by Michelle Couch-Friedman

There’s no doubt that getting denied boarding a cruise you’ve been eagerly anticipating for months — maybe even years — is traumatic.

My case files are filled with the distraught pleas for help from cruisers who’ve experienced it firsthand. In nearly all cases, the situation could have been avoided had the traveler done some basic research.

Here are the top ways cruise passengers get denied boarding and what you can do to avoid the same

A soccer fan bought an expensive ticket to the World Cup Final on StubHub, but never received it.

This World Cup fan paid $10,767 for a ghost ticket. Here’s how we brought it to life

August 14, 2026July 19, 2026 by Michelle Couch-Friedman

World Cup super fan Yoshua Quinones snagged a ticket to the final game. At least that’s what his $10,767 receipt from StubHub said. But three months later, with the big event quickly approaching, his FIFA account was still empty.

Hilton increased the price of a family's hotel room six months after they prepaid for the reservation.

Hilton increased the price of our hotel room by $1,800. Is this legal?

August 2, 2026July 7, 2026 by Michelle Couch-Friedman

Two days before Lance Sathoff’s family was scheduled to leave for their Mexican vacation, they received a disturbing email. The message from Hilton informed the Sathoffs that the rate of their prepaid, all-inclusive hotel room had increased by $1,800. According to Hilton, they would need to pay that upcharge at check-in.

That Punchbowl invitation might look festive, but there's no party. It's a phishing scam.

Surprise! Here’s your Punchbowl invitation — to a scam

July 26, 2026June 28, 2026 by Michelle Couch-Friedman

If you receive a Punchbowl invitation for a friend’s event, don’t rush out to buy a new party dress just yet. That festive invite could just be part of a dangerous phishing scam.

These cruise ship passengers were denied boarding after Costco Travel gave them incorrect visa information.

Costco Travel told us we didn’t need visas. That mistake cost us $13,000 and our dream cruise

July 7, 2026June 16, 2026 by Michelle Couch-Friedman

A Canadian couple say Costco Travel told them that they did not need visas to take a cruise to Brazil. But when they arrived at the pier in Buenos Aires on embarkation day, Celebrity crew members said otherwise. As a result the stunned husband and wife were denied boarding the cruise and left stranded in Argentina.

These would-be passengers say the disastrous travel fiasco cost them over $13,000 — no cruise included.

There's a new Zelle scam lurking on the streets of Philadelphia.

How my own daughter’s $1 donation turned into a $2,000 Zelle scam

July 4, 2026June 11, 2026 by Michelle Couch-Friedman

I’ve spent years writing about Zelle scams and how to recognize and avoid them. That’s what makes what happened to my daughter last week on the streets of Philadelphia so unusual.

Hertz says the customer destroyed his rental car by pumping it with the wrong gas in Portugal.

Wrong gas, wrong guy: Why is Hertz demanding $9,000 for rental car repairs?

July 11, 2026May 31, 2026 by Michelle Couch-Friedman

If you accidentally put the wrong gas in a rental car, you’re most certainly headed for a giant repair bill. Mohit Govani recently discovered just how giant after Hertz accused him of destroying the engine of a Subaru Outback. The Vehicle Incident Report (VIR) says incorrect fuel caused an astounding $9,000 in damage to the rental car.

A family says extenuating circumstances forced them to cancel their $3,800 Vrbo in Maui. This investigation by Consumer Rescue involves a hunt for their refund.

Extenuating circumstances forced my family to cancel our Vrbo. So where’s our $3,497 refund?

June 21, 2026May 17, 2026 by Michelle Couch-Friedman

As devastating storms caused flooding and widespread damage in Maui last March, a Pennsylvania family canceled their beachfront Vrbo reservation. That was a logical decision they assumed would be covered by Vrbo’s extenuating circumstances policy. But the vacation rental’s third-party management company disagreed and refused to provide any refund.

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