MICHELLE COUCH-FRIEDMAN - Page 20 of 28

Franchise hotel adds some fake charges to this traveler's bill.

This hotel just hit me with $500 in fake charges. Help!

February 5, 2024October 31, 2022 by Michelle Couch-Friedman

Could a hotel charge you for fake damage long after you’ve checked out? By the looks of our advocacy team’s files, it seems so.

Imagine this. You’re suffering from a terminal illness and hope to experience some adventures while you’re still able to enjoy them. But then, the COVID pandemic comes along and throws a wrench into your plans. After nearly a year of waiting, things seem to be subsiding, so you take off for a short vacation with your family. Unfortunately, an opportunistic hotel manager has been waiting, too — for unsuspecting guests to hit with hefty fake charges.

What would you do if it happened to you? Give up, or fight back?

If you’re Sherry LaSalle, you choose to fight back — with help from our consumer advocacy team.

Can Princess cruise line limit your booze intake on your next voyage? This passenger says the answer is "Yes!"

Can Princess Cruises really limit me to 15 booze drinks per day? Help!

July 31, 2024October 30, 2022 by Michelle Couch-Friedman

If you buy an unlimited alcoholic beverage package from your cruise line, can it change the terms later? That’s what Joan Barret wants to know.

Thieves stole this passenger's passport before the cruise in Venice and it caused her to miss the voyage.

A thief stole my passport, and I missed my cruise! Will insurance cover this?

May 24, 2025October 27, 2022 by Michelle Couch-Friedman

If a thief clobbers you and steals your passport, causing you to miss your cruise, shouldn’t insurance cover your loss?

How did an Airbnb hacker take a vacation using someone else's credit card?

An Airbnb hacker took a vacation using my money! Can you help me?

February 12, 2024October 26, 2022 by Michelle Couch-Friedman

An Airbnb hacker spent a month in Malaysia using Laura Ward’s name, account, and stored credit card. Now, after a failed chargeback, Laura wants to know how this happened and why she’s being held responsible.

expired green card problems, travel nightmare, detained in Mexico

This is how an expired green card created her worst travel nightmare

August 27, 2023October 25, 2022 by Michelle Couch-Friedman

What’s the worst nightmare that could happen if you land in Mexico with expired travel documents? Kush Kanna’s wife recently found out in a most unpleasant way. She thought she was heading for a relaxing tropical vacation in Costa Rica with her family. Instead, she ended up detained in Mexico after authorities rejected her expired green card and Indian passport.

Now Kush wants to know who will pay for this awful travel nightmare.

Hint: He isn’t going to like the answer.

If you’re about to travel internationally, take heed. Customs and immigration agents abroad will not overlook expiration dates on your travel documents, so you shouldn’t either.

This passport mistake caused a travel disaster that cost this family nearly $20,000!

This simple passport mistake ended in a $17,766 travel disaster. Here’s how

May 22, 2025October 23, 2022 by Michelle Couch-Friedman

Ted Kelly says his wife made a simple passport mistake last year that snowballed into a $17,766 travel disaster.

The couple had never heard of the Schengen area or its passport requirements for U.S. citizens. However, when they attempted to check in for their business-class flight to Italy, a Lufthansa representative quickly explained the facts. Ted’s wife’s passport didn’t have the required 90-day validity from their return date, and the airline denied boarding to the couple.

Complaining about getting the worst view on the cruise and asking for a refund after a voyage through Norway.

I got the worst view on the cruise ship! Can I get a refund?

October 21, 2023October 22, 2022 by Michelle Couch-Friedman

Sevil Macmot found the view from her guaranteed oceanview cabin aboard Costa Cruises Mediterranea stunningly terrible. She says her dream vacation was ruined when the cruise line assigned her to the cabin with the worst view.

Now Sevil wants to know who selected her for this disappointing cabin with the worst view — and why.

Oh, and she wants a refund, too. But is that a reasonable request?

Hertz sent a customer to collections after it offered him a goodwill gesture. The car rental began and ended in Seattle, Washington.

Can Hertz give a goodwill gesture and still send you to collections?

December 16, 2024October 20, 2022 by Michelle Couch-Friedman

Hertz customer Aaron Baird made a costly mistake during his last car rental. Because he returned the vehicle to the wrong location, the car rental giant slapped him with a $780 upcharge. Ultimately, in the spirit of positive customer relations, Hertz offered Aaron a goodwill gesture and erased the debt.

Lesson learned, and all was well – or so Aaron thought.

A few weeks after Hertz offered the goodwill gesture, a different department within the company resurrected the invoice. That Hertz team sent Aaron’s account to collections and put him on the Do Not Rent (DNR) list.

United Airlines canceled flight, family left stranded in Morocco after canceled flight

United Airlines stranded us in Morocco! How will we get home now?

March 11, 2024October 19, 2022 by Michelle Couch-Friedman

It’s ok for United Airlines to sell a family a flight to Morocco and then leave them stranded there when the return flight is canceled. Right?

Wrong. But the airline seems to think so.

Norwegian Cruise Line's ship Epic. The couple in this article was denied boarding the cruise.

This cruise ship passenger arrived just in time — to be denied boarding!

December 17, 2023October 18, 2022 by Michelle Couch-Friedman

Could a cruise ship passenger be denied boarding even if they have all of the required documents for sailing?

Lee Bolland says he knows the answer to that question is “Yes” because it happened to him.

Last fall, he and his wife planned to cruise through the Mediterranean on Norwegian Cruise Line’s Epic. The couple flew to Spain to begin their adventure, and all was going well — until it suddenly wasn’t. At the port, NCL employees shockingly denied Lee boarding and abandoned the couple there.

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