This Thrifty car rental customer returned the vehicle to the wrong agency. Will this car rental mistake cost her $2,000?!

Thrifty billed me $2,000 for returning my rental car to the wrong agency!

If you’re a regular reader of this site, you know travelers can make all types of expensive car rental mistakes. But Rose Hidalgo’s $2,000 error was the first of its kind for our advocacy team. She recently dropped a Thrifty rental car off, as scheduled, at the Oakland International Airport location. 

The problem? She returned the rental car to the wrong agency.