UNITED AIRLINES NEWS - Consumer Rescue

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United Airlines canceled my flight from Iceland. Am I really owed nothing?

March 9, 2025March 8, 2025 by Michelle Couch-Friedman

After United Airlines canceled Tamra McIntyre’s flight home from Iceland, she requested EU 261 compensation – around $622. In response, the airline “awarded” her just 8,000 United Airlines Mileage Plus points, the equivalent of about $108.

Final answer, says United Airlines.

McIntyre, unwilling to accept that answer asked the Consumer Rescue advocacy team to investigate. United Airlines says her flight cancellation doesn’t qualify for EU 261 compensation. She says it does.

Who’s right? You’re about to find out.

United Airlines aircraft, sunset with United Airlines

Help! Fake United Airlines customer service charged me a $1,750 service fee

March 21, 2025February 5, 2025 by Michelle Couch-Friedman

Christian Forthomme made a critical, but common error while booking a round-trip business-class flight to Paris for his wife. After asking Google for United Airlines customer service, he called the first number that popped up in the search results. Instead of reaching the airline, he dialed right into a scam call center where a fake UA agent was waiting. That fraudster easily booked the ticket and charged the unaware Forthomme a whopping $1,750 service fee for her efforts.

United Airlines canceled part of this passengers flight to Australia. So where is his refund?

Can United Airlines really refuse to refund my canceled flight?

June 5, 2024March 23, 2024 by Michelle Couch-Friedman

When United Airlines canceled part of Brian Ostenso’s flight to Australia, he responded with a request for a refund. But then, just as swiftly, the airline sent him a $6,824 future flight credit for the missed trip instead.

But Ostenso didn’t want a future flight credit. He wanted a refund for the entire flight that United Airlines canceled.

So what went wrong?

What is a United Airlines Travel Bundle? It’s a mystery to this passenger

January 5, 2024December 16, 2023 by Michelle Couch-Friedman

Mary Bradley says she was billed hundreds of dollars extra for a United Airlines Travel Bundle on a self-booked ticket. She doesn’t know what these fees are, but she wants a refund. Can our advocacy team help?

Can United Airlines give a voucher instead of a refund? United Airlines canceled the flight so where is this passenger's cash?

Can United Airlines really give me a voucher instead of a refund?!

September 14, 2024December 15, 2022 by Michelle Couch-Friedman

United Airlines canceled many flights early in the pandemic and routinely shoved vouchers instead of refunds at its disgruntled passengers. This unorthodox (and illegal) practice continued until the Department of Transportation put the brakes on it in April 2020.

Earlier that month, United Airlines canceled Michelle Noppenberger’s flight and automatically issued her a voucher instead of a refund. Over two years later, she’s still fuming about the situation and wants the airline to give her money back. And she’s asking our advocacy team to help her get it.

But after all this time, will United Airlines take back this unwanted voucher and refund her $1,764?

Let’s find out.

United Airlines convinces a passenger to cancel flight.

If United Airlines convinces you to cancel your flight, can it keep your money?

June 5, 2024November 5, 2022 by Michelle Couch-Friedman

If an airline convinces you to cancel your flight during a pandemic, does it get to keep your money? That’s what Lon Allan wants to know.

United Airlines marked this passenger as a no-show and canceled her return flight, but she was not a no-show!

Why did United Airlines call me a no-show and cancel my return flight?

March 6, 2024November 3, 2022 by Michelle Couch-Friedman

Bernadine Fong has a strange story to tell. United Airlines called her a no-show for a flight to San Francisco that she flew. As a result, when she tried to fly back home, the airline informed a stunned Bernadine that it had canceled her return flight.

Can we figure out what’s going on here?

United Airlines canceled a passengers flight and then sent his refund to a closed credit card account. Where did the money go? And can our advocacy team help?

Help! United Airlines sent my refund to a closed credit card account.

April 11, 2024September 26, 2022 by Michelle Couch-Friedman

United Airlines canceled Eric Noderer’s flight to India and sent his refund to a closed credit card account. Since then, he’s been in an endless battle between the airline and Chase to locate the missing $2,217.

Now he’s hoping our advocacy team can provide the backup assistance he needs to find and retrieve his money.

Can we do it?

It’s never a good idea to close a credit card when you’ve used it to pay for upcoming flight or cruise. There are many reasons this is so, but Noderer’s struggle highlights the primary one. Here’s his frustrating tale.

Expedia says United Airlines won't refund just the part of the flight it canceled.

Can United Airlines cancel my flight and refuse to give me a refund?

April 15, 2024August 12, 2022 by Michelle Couch-Friedman

United Airlines just canceled Pamela Money’s return flight from a remote area of Canada, so where’s her refund?

She says an Expedia agent cheerfully informed her that United Airlines would give her a voucher instead of cash. But that doesn’t sit right with this passenger, and she’s hoping we can get her money back.

What’s really going on here?

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