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Fiascos and Fixes
When United Airlines canceled part of Brian Ostenso’s flight to Australia, he responded with a request for a refund. But then, just as swiftly, the airline sent him a $6,824 future flight credit for the missed trip instead.
But Ostenso didn’t want a future flight credit. He wanted a refund for the entire flight that United Airlines canceled.
So what went wrong?
Mary Bradley says she was billed hundreds of dollars extra for a United Airlines Travel Bundle on a self-booked ticket. She doesn’t know what these fees are, but she wants a refund. Can our advocacy team help?
United Airlines canceled many flights early in the pandemic and routinely shoved vouchers instead of refunds at its disgruntled passengers. This unorthodox (and illegal) practice continued until the Department of Transportation put the brakes on it in April 2020.
Earlier that month, United Airlines canceled Michelle Noppenberger’s flight and automatically issued her a voucher instead of a refund. Over two years later, she’s still fuming about the situation and wants the airline to give her money back. And she’s asking our advocacy team to help her get it.
But after all this time, will United Airlines take back this unwanted voucher and refund her $1,764?
Let’s find out.
If an airline convinces you to cancel your flight during a pandemic, does it get to keep your money? That’s what Lon Allan wants to know.
Bernadine Fong has a strange story to tell. United Airlines called her a no-show for a flight to San Francisco that she flew. As a result, when she tried to fly back home, the airline informed a stunned Bernadine that it had canceled her return flight.
Can we figure out what’s going on here?
United Airlines canceled Eric Noderer’s flight to India and sent his refund to a closed credit card account. Since then, he’s been in an endless battle between the airline and Chase to locate the missing $2,217.
Now he’s hoping our advocacy team can provide the backup assistance he needs to find and retrieve his money.
Can we do it?
It’s never a good idea to close a credit card when you’ve used it to pay for upcoming flight or cruise. There are many reasons this is so, but Noderer’s struggle highlights the primary one. Here’s his frustrating tale.
United Airlines just canceled Pamela Money’s return flight from a remote area of Canada, so where’s her refund?
She says an Expedia agent cheerfully informed her that United Airlines would give her a voucher instead of cash. But that doesn’t sit right with this passenger, and she’s hoping we can get her money back.
What’s really going on here?
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