AIRBNB PROBLEMS - Page 2 of 3

Spain, colorful street in Barcelona, nearby Airbnb

I accidentally locked myself out of my Airbnb. Whose fault is this, really?

April 11, 2023February 21, 2023 by Michelle Couch-Friedman

What if you locked yourself out of your Airbnb rental thousands of miles from home? Would your host or the caretaker immediately come and rescue you?

Xiamin Qi discovered the answer to both questions after she locked herself out of her Airbnb rental in Barcelona. Despite the host warning her about the self-locking feature of the front door, she says jet lag caused an oversight. That fatigue led Qi to walk out of the vacation rental and leave the keys inside.

Now she is asking the Airbnb host to refund $500 for her trouble. But is this a reasonable request?

cleaning supplies, blue spray bottle to illustrate an article about an excessive cleaning fee.

Is this legal? Here is the most excessive Airbnb cleaning fee ever!

October 28, 2023January 16, 2023 by Michelle Couch-Friedman

James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.

But what mess was she really cleaning up?

Airbnb host account hit by hackers. How did a hacker steal $34,250 from an Airbnb host ?

Hackers stole $34,250 from this Airbnb host. How did this happen?

March 15, 2023December 16, 2022 by Michelle Couch-Friedman

Airbnb host Nancy Isa recently got a terrible shock when she discovered hackers had broken into her payout account. Unfortunately, by the time she noticed something was wrong, Airbnb had been making regular payments to the scammers – for five months.

In total, the hackers stole $34,250 from Nancy’s Airbnb host account.

Then things went from bad to worse. With all that money on the line, Nancy contacted the listing giant in a panic. She was hoping for some calming reassurance that all was not lost. Instead, Airbnb immediately locked the host out of her own account and then went radio silent.

That’s when Nancy reached out to the Consumer Rescue team. She’s hoping we can convince Airbnb to give back her access to her host account – and her $34,250.

But after six months, is that possible?

Orbitz mistake, Orbitz canceled flight mistake, Orbitz mistake refund.

Orbitz canceled my flight by mistake. Am I stuck with the $3,400 bill?

February 21, 2023December 11, 2022 by Michelle Couch-Friedman

What if Orbitz made a mistake and canceled your return flight home from vacation, leaving you stranded abroad?

Airbnb host asks a guest to pretend to be a friend, Airbnb refund problems,

Why did a worried Airbnb host ask me to pretend not to be a guest?

July 15, 2024November 28, 2022 by Michelle Couch-Friedman

If your Airbnb host asks you to pretend not to be a guest during your stay, would you?

That’s the odd situation that confronted Josephine Avina last July when her family planned a short trip. But pretending not to be guests wasn’t the only thing the Airbnb host wanted the Avinas to do. She also expected them to be OK with living in the remnants of a bachelorette party held the night before.

United Airlines convinces a passenger to cancel flight.

If United Airlines convinces you to cancel your flight, can it keep your money?

June 5, 2024November 5, 2022 by Michelle Couch-Friedman

If an airline convinces you to cancel your flight during a pandemic, does it get to keep your money? That’s what Lon Allan wants to know.

This Las Vegas Airbnb rental was a bust! Snake eyes! Awful vacation rental and illegal.

My Las Vegas Airbnb rental was a gamble I lost. Can you help?

December 4, 2023October 29, 2022 by Michelle Couch-Friedman

When Mary Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her Airbnb rental. Unfortunately, this thoroughly unsatisfactory illegal Airbnb rental was anything but a winner, and now Mary wants a complete refund. Can we help?

Lost luggage: What to do before and after an airline loses your bags

December 9, 2022October 28, 2022 by Stephanie Patterson

According to the Department of Transportation (DOT), mishandled baggage rates increased by 0.21% from January 2019 to January 2022. The percentage of luggage lost or delayed in the first six months of 2022 was .6%. That equates to 1,443,306 bags on domestic flights.

The good news: Lost or delayed luggage comprises a small percentage of the sheer volume of luggage transported from one airport to another.

But if an airline has lost your luggage, it becomes personal. Here’s what you need to know to make the ordeal a little less painful.

How did an Airbnb hacker take a vacation using someone else's credit card?

An Airbnb hacker took a vacation using my money! Can you help me?

February 12, 2024October 26, 2022 by Michelle Couch-Friedman

An Airbnb hacker spent a month in Malaysia using Laura Ward’s name, account, and stored credit card. Now, after a failed chargeback, Laura wants to know how this happened and why she’s being held responsible.

What if you hate your vacation rental and leave? Will Airbnb give you a refund? That's what this traveler wants to know.

If you hate your vacation rental, can you leave and get a refund?

December 3, 2023October 17, 2022 by Michelle Couch-Friedman

Mary Shaw was confident that she had done everything right while planning her trip to Paris. She had carefully selected what she thought was the perfect apartment for her family. But when Mary arrived in the French capital, she hated the Airbnb vacation rental so much that she knew they couldn’t stay.

Now Mary wants to know how she can get a refund from the unwilling Airbnb host.

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