AIRLINE PROBLEMS - Page 5 of 8

Mexico's blue water, ocean, honeymoon destination

Here’s a honeymoon horror story that could have been avoided. This is how

April 30, 2024January 22, 2023 by Michelle Couch-Friedman

Lauren Weichman missed her honeymoon and she wants you to hear her horror story.

After their wedding, she and her new spouse boarded a Frontier flight for their much-anticipated honeymoon to Cancun. Upon landing, the giddy couple made their way to the immigration window and handed over their passports. But when Mexican authorities asked Lauren’s husband for his required visa, the couple’s honeymoon came to a premature halt. He didn’t have a visa — and the border agents rejected his entry to Mexico.

Now Lauren wants our advocacy team to find out who is to blame for this honeymoon horror story. And who will refund her missed honeymoon?

A Lufthansa aircraft on a runway, Lufthansa flight delay causing problems

After a Lufthansa flight delay, I canceled the trip. Where’s my $5,459 refund?

December 30, 2023January 20, 2023 by Michelle Couch-Friedman

How did an extensive flight delay cause a Lufthansa passenger to lose $5,459?

That’s what Sruthi Samraj wants to know after her bizarre experience with Lufthansa. She recently boarded a last-minute flight planning to make a connection in Frankfurt to Bangalore to attend her grandmother’s funeral. But after an extensive delay, during which the passengers deplaned, it was clear Sruthi would miss her connecting Lufthansa flight.

So she canceled the trip and went home.

But the disappointment of missing her grandmother’s funeral was soon exacerbated by the airline’s response to her refund request. Lufthansa intended to keep her entire $5,459, calling her a no-show on the delayed flight.

ANA owes this Expedia customer a $1,296 refund for a flight the airline canceled. He asked Consumer Rescue for help getting it.

ANA canceled my flight two years ago. What happened to my $1,296 refund?

March 25, 2023January 6, 2023 by Michelle Couch-Friedman

Over two years ago, All Nippon Airways (ANA) canceled Jurian Yee’s flight to Japan. ANA promised that it would soon send a $1,296 refund through Expedia. But it never did materialize.

Now a frustrated Jurian (via his dad) is asking the Consumer Rescue team for help. He’s hoping we can nudge ANA to send that refund so he can finally take his long-awaited trip to Japan.

But after so much time, is this a lost cause? Let’s find out.

This is why you should not skip parts of your airline's flight itinerary.

You should never skip parts of your flight, this is why

March 11, 2024January 5, 2023 by Michelle Couch-Friedman

Thinking about skipping parts of your next flight? Charlie Williams can tell you from experience — it’s a very bad idea.

Here’s why.

Consumer alert: Don't buy two one-way airline tickets to save money. This is why!

You should not buy two one-way airline tickets to save money. Here’s why

May 27, 2024January 3, 2023 by Michelle Couch-Friedman

Airline passengers can sometimes save money by booking two one-way tickets instead of a round-trip flight. But Sharon Sanborn found out the hard way that there’s a downside to this practice.

Now she wants to know if our advocacy team can do anything to help her out of the financial headache in which she’s landed.

If American Airlines changes your flight schedule, here's how to get a refund. This article explains the flight schedule change policy of American Airlines.

If American Airlines changes your schedule, here’s how to get a refund

July 29, 2025December 30, 2022 by Michelle Couch-Friedman

Can American Airlines make wild changes to your flight schedule and, if you object, refuse to issue a refund?

With $8,171 on the line, that’s what Michael Spanel wants to know after his recent experience with American Airlines.

Now Michael is asking the Consumer Rescue team for help. He wants American Airlines to give his money back, and he’s hoping we can make that happen.

So what is a passenger really owed when American Airlines changes their flight schedule? Let’s find out.

Baby was denied boarding international flight because the mom didn't know she needed a passport. This is a cautionary tale that babies need passports too.

Our baby was denied boarding our international flight. Whose fault is this?

June 12, 2024December 28, 2022 by Michelle Couch-Friedman

Yes, your baby needs a passport to fly internationally, just like you do. Otherwise, your little tot will be denied boarding their flight just like any other passenger who doesn’t have the required documents for international travel.

Aly Meyer wishes someone had given her this critical information before her family arrived at the airport ready for their tropical vacation. That’s when an airline employee broke the bad news that without a passport, the baby was being denied boarding the international flight. As a result, instead of flying to Mexico, the family headed right back home.

What to do if American Airlines vouchers expired.

My $7,762 American Airlines flight credit expired! Can I get it back?

February 14, 2024December 26, 2022 by Michelle Couch-Friedman

Tom Suminski intended to redeem his stockpile of $7,762 American Airlines flight credit for a Hawaiian vacation. But he says an airline representative gave him faulty redemption instructions that led the vouchers to expire right under his nose.

The entire $7,762.

That put the family’s tropical dreams in jeopardy. Tom hopes we can convince American Airlines to reinstate his flight credit. But is this just a lost cause?

This article explains exactly why you shouldn't try to sell a flight voucher from American Airlines.

You should not try to sell your American Airlines vouchers. This is why

August 18, 2025December 19, 2022 by Michelle Couch-Friedman

Attention all American Airlines passengers: If you have any flight vouchers stored away somewhere, don’t try to sell them. If you do, the airline might use high-tech security systems to catch you.

If you try it and American Airlines finds out, it will mark your vouchers stolen, leaving you with nothing.

This tale is a cautionary one for anyone considering skirting the terms of their American Airlines vouchers. There are many hacks out there advising travelers about how to make a profit on these bonuses. But much of that “guidance” overlooks an undeniable obstacle: almost every airline forbids this practice, and offering your vouchers for sale can cause them to become instantly worthless.

Here's why filing a sky-high damaged luggage claim will never work. Liability limitations via the Montreal Convention put a cap on what the airline will owe you if it ruins your bags.

You should not file a $16,000 damaged luggage claim. This is why

July 28, 2025December 13, 2022 by Michelle Couch-Friedman

After a flight from Mexico, Lynda Lebrock discovered that unidentified “goo” had damaged all three pieces of her luggage. She filed a claim and hoped the airline would quickly pay — all $16,000 of it.

As you probably guessed, things didn’t work out the way she hoped. The sky-high damaged luggage claim was swiftly rejected almost in its entirety. Now she’s asking our advocacy team for help. But can we?

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