Norwegian Cruise Line's ship Epic. The couple in this article was denied boarding the cruise.

This cruise ship passenger arrived just in time — to be denied boarding!

Could a cruise ship passenger be denied boarding even if they have all of the required documents for sailing?

Lee Bolland says he knows the answer to that question is “Yes” because it happened to him.

Last fall, he and his wife planned to cruise through the Mediterranean on Norwegian Cruise Line’s Epic. The couple flew to Spain to begin their adventure, and all was going well — until it suddenly wasn’t. At the port, NCL employees shockingly denied Lee boarding and abandoned the couple there.

This couple's honeymoon ended in disaster at the airport. Whose fault is this and can we help?

My honeymoon ended in disaster at the airport! Who owes me $7,000?

Daniela Jedlicki’s honeymoon recently ended in disaster before it even began. She says a series of mistakes caused the couple to be denied boarding their honeymoon flight to Turks and Caicos. Jedlicki blames both her booking agent and insurance company for those errors.

Now she’s asking our team to find out who owes her $7,000 for this honeymoon disaster.

Unfortunately, the culprit of this travel fiasco is someone she never suspected.

Carnival denied boarding of the Mardi Gras cruise ship to this passenger by mistake.

My Carnival cruise ended at the pier! Why was I denied boarding?

Stephen Delisle is a seasoned traveler with a proven track record of successfully navigating the globe – even during the pandemic. But Carnival Cruise Line put an end to that success streak. His family planned to celebrate Thanksgiving aboard Carnival’s newest ship, the Mardi Gras. Unfortunately, they never made it past the pier on the day of embarkation. That’s where Delisle was summarily denied boarding the cruise by the boat’s medical personnel.

Delisle says the crew members made an awful mistake when they refused to let him board the Mardi Gras. That error caused his family to miss their much-anticipated Carnival cruise.

To add insult to injury, Carnival firmly rejected Delisle’s refund request for the missed cruise. Now he’s asking us for help. He wants our advocacy team to properly investigate and prove this was the cruise line’s mistake, not his.

Can we do it?