DENIED BOARDING - Page 3 of 3

This influencer got banned from Cathay Pacific for asking for an upgrade. Here's why

Here’s how an “influencer” got banned from flying Cathay Pacific — forever

May 17, 2026September 18, 2022 by Michelle Couch-Friedman

Could asking for an upgrade to business class end with you getting kicked off your flight — and banned for life?

Maybe.

“Social Influencer” Jacqueline Ng insists that’s exactly what happened to her when she recently asked for an upgrade. Cathay Pacific agents turned down her request in no time and then kicked her off the flight. Worse, the airline accused her of fraud and banned her from all future flights.

Jacqueline says this is all a misunderstanding. Now she wants our advocacy team to investigate and ask the airline to reverse the banishment.

This is Consumer Rescue's ultimate guide to the EU261 sometimes called the EC261. We can answer all passenger questions. Always free of charge.

EU261 compensation: What you need to know before your next trip to Europe

February 7, 2026September 16, 2022 by Stephanie Patterson

Have you heard of the EU261? Unfortunately, many airline passengers haven’t. As a result, these unaware travelers miss out on hundreds of dollars in compensation owed to them during a flight delay or cancellation.

This couple's honeymoon ended in disaster at the airport. Whose fault is this and can we help?

My honeymoon ended in disaster at the airport! Who owes me $7,000?

April 12, 2026August 31, 2022 by Michelle Couch-Friedman

Daniela Jedlicki’s honeymoon recently ended in disaster before it even began. She says a series of mistakes caused the couple to be denied boarding their honeymoon flight to Turks and Caicos. Jedlicki blames both her booking agent and insurance company for those errors.

Now she’s asking our team to find out who owes her $7,000 for this honeymoon disaster.

Unfortunately, the culprit of this travel fiasco is someone she never suspected.

Carnival denied boarding of the Mardi Gras cruise ship to this passenger by mistake.

My Carnival cruise ended at the pier! Why was I denied boarding?

June 8, 2026August 28, 2022 by Michelle Couch-Friedman

Stephen Delisle is a seasoned traveler with a proven track record of successfully navigating the globe – even during the pandemic. But Carnival Cruise Line put an end to that success streak. His family planned to celebrate Thanksgiving aboard Carnival’s newest ship, the Mardi Gras. Unfortunately, they never made it past the pier on the day of embarkation. That’s where Delisle was summarily denied boarding the cruise by the boat’s medical personnel.

Delisle says the crew members made an awful mistake when they refused to let him board the Mardi Gras. That error caused his family to miss their much-anticipated Carnival cruise.

To add insult to injury, Carnival firmly rejected Delisle’s refund request for the missed cruise. Now he’s asking us for help. He wants our advocacy team to properly investigate and prove this was the cruise line’s mistake, not his.

Can we do it?

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