NCL NEWS - Consumer Rescue

Norwegian Cruise Line passengers miss their cruise, bad weather led to a missed cruise, NCL refund rejection

We missed our Norwegian cruise ship. How do we get our $4,500 refund?

September 30, 2025September 25, 2025 by Michelle Couch-Friedman

Norwegian Cruise Line passengers Shirley Russom and her friend Robert intended to sail to Alaska last May. Unfortunately, the weather had different plans for them. En route to the cruise, severe storms rolled into Denver, Colorado, during what was supposed to be a two-hour layover.

That layover morphed into an unexpected two-day detour, and the friends never made it to Seattle, where Norwegian Encore waited. The ship sailed to Alaska, and the devastated friends flew back home to South Carolina.

Banned from cruising, Cruise line will ban passengers, Cruise ship passengers getting banned.

These cruise ship passengers got banned forever. Could it happen to you?

September 1, 2025August 31, 2024 by Michelle Couch-Friedman

Many cruise ship passengers aren’t even aware that getting banned forever from their favorite line is possible. I’m here to tell you that cruise lines are more willing than ever to blacklist troublesome customers — permanently.

Norwegian Cruise Line denied boarding, missing visas, no cruise refund, NCL mistake

Norwegian Cruise Line didn’t tell us we needed visas! Who is responsible here?

August 21, 2025December 11, 2023 by Michelle Couch-Friedman

Sherry Ramhit says a Norwegian Cruise Line consultant made a mistake that cost her family over $12,000 — and ruined a dream vacation. She insists the agent assured her that visas were optional for their Alaska cruise aboard NCL’s Encore last August. Unfortunately, they definitely were not optional.

Norwegian Cruise Line Joy, a cruise ship in the Caribbean, NCL cruise ship

Norwegian Cruise Line received a refund for our canceled flight. Is that fair?

March 12, 2024September 29, 2023 by Michelle Couch-Friedman

Norwegian Cruise Line handled all the details of Caleb and Karyssa Deslich’s honeymoon trip. So when American Airlines canceled their outbound flight, they expected NCL to come to the rescue. That didn’t happen, and the couple almost missed their Caribbean cruise.

Almost.

The Desliches came to their own rescue and spent an additional $700 on a replacement flight. They flew to Miami and arrived just in time to board Norwegian Joy before it set sail.

The couple assumed Norwegian Cruise Line would automatically refund either their canceled flight or the replacement one. But that didn’t happen.

Now Deslich is asking the Consumer Rescue team to intervene and get their money back. He says an NCL agent promised to send the $700 refund and then reneged on the deal.

So what does the cruise line have to say about the missing refund for the canceled flight? The answer will probably surprise you.

Why did the cruise ship leave me behind? I only needed a blood transfusion!

October 20, 2025May 5, 2023 by Michelle Couch-Friedman

If you suffer a sudden medical emergency during a cruise, could the ship leave you behind in a foreign country? Much to his dismay, NCL passenger Andrew Goldstein found out that the answer is ‘yes.’

NCL denied boarding Norwegian Spirit, cruise ship on the ocean, Norwegian Spirit

I flew to New Zealand and got denied boarding my $8,154 NCL cruise!

August 7, 2025April 14, 2023 by Michelle Couch-Friedman

What if you flew 7,500 miles to take an NCL cruise only to be denied boarding at the pier? It happened to one stunned couple. Here’s their story.

As Erin Beztilny’s flight from Vancouver touched down in Auckland last month, she could hardly contain her excitement. She and her husband were about to embark on a much-anticipated dream cruise aboard NCL’s Norwegian Spirit from New Zealand to Australia.

At least that was the plan. But that isn’t what happened.

Travel agent mistake cancels NCL cruise, NCL refund missing

Our travel agent canceled our NCL cruise by mistake and then quit! Now what?

October 21, 2023December 2, 2022 by Michelle Couch-Friedman

What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, NCL passenger Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars.

Margaret had been patiently waiting for Norwegian Cruise Line to process a refund for a cruise it canceled. But because her agent erroneously canceled her cruise several days before the cruise line, it’s a $5,587 refund NCL never intended to send.

This is how an NCL cruise consultant mistake caused this couple to miss their cruise.

How did a cruise agent make this type of mistake?

March 16, 2025October 14, 2022 by Michelle Couch-Friedman

Who is responsible when an agent of a cruise line makes a giant mistake that causes a passenger to miss their voyage? That’s what Linda Combs wants to know.

Her unpleasant experience included not just one but three errors by a Norwegian Cruise Line consultant. And it ended with Linda and her husband standing on the dock as they watched their ship sail away — and the cruise agent ignoring her pleas for help.

So why did Norwegian Cruise Line reject Linda’ refund request?

This family got left at the pier. Is the cruise line responsible?

This family got left on the dock! Is the cruise line responsible?

September 7, 2025September 18, 2022 by Michelle Couch-Friedman

If you show up with the wrong ID to board a cruise, you’ll get left behind on the dock as the ship sails away without you.

Unfortunately, Charishma Motwani and her family experienced this awful scenario firsthand. As a result of documentation confusion, they missed their much-anticipated Alaskan cruise on Norwegian Cruise Line’s Bliss.

Charishma says Norwegian Cruise Line is responsible for the mistake that caused her family to miss their voyage. She believes the cruise line owes her a do-over or a refund for their lost vacation.

And once you hear the facts of her tale, you just might agree.

These NCL passengers pushed their luck when they decided to fly to Alaska on the same day as their cruise began.

Here’s why you should never fly on the same day as your cruise

September 7, 2025September 15, 2022 by Michelle Couch-Friedman

Maybe you’ve chosen to fly on the same day as your cruise, and things went off without a hitch. But for Marcelino and Julieta Bautista, that’s a gamble they lost.

They redeemed a free Norwegian Cruise Lines “Casinos at Sea” cruise through the Alaskan glaciers. But they pressed their bets too far when they flew into Anchorage on the same day as embarkation. Although their flight arrived as scheduled, something went terribly wrong and the ship left without them.

As a result, that freebie cruise turned out to be no bargain at all. The couple was forced to pay thousands of dollars to catch up with NCL’s Jewel. Bautista says that the cruise line made the mistake that caused the ship to leave without them. He wants reimbursement for all their extra expenses, and he wants our team to help get it.

Categories

Legal

Get Free Help