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Anakarina Alvarez has a highly unusual story to tell — one that includes lots of confusing twists and turns. She says her family had been eagerly looking forward to a tropical vacation aboard Norwegian Cruise Lines’ Gem. Unfortunately, those plans ended abruptly at embarkation when the cruise line denied boarding to her 11-year-old child. To add insult to injury, NCL refused the family’s $4,000 refund request, too.
Norwegian Cruise Line forced a triple-vaccinated husband and wife to stay inside their cabin without reprieve for four days. And when the ship finally returned to New York, two burly NCL crew members inexplicably continued to prevent the couple’s escape. How is this possible? That’s what the bewildered COVID-negative duo wants to know.
Kelly Cotto and her husband had never taken a cruise before their bizarre experience. But after what they endured aboard Norwegian Cruise Line’s Gem, they likely never will again.
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© 2025 Consumer Rescue / Michelle Couch-Friedman
