Welcome to Consumer Rescue
Your Fiasco Fixer
Consumer Rescue’s tagline is Fiascos and Fixes, and that’s because we receive tons of requests for help solving mishaps that travelers have encountered during a vacation. These tales are the most dramatic of the bunch and contain tips and guidance so that you can avoid a similar vacation fiasco.
The massive lifting of travel restrictions in the past few months came a little too late for Ann Shepherd. In April, she and her husband missed their much-anticipated Royal Caribbean cruise after Barbados denied them entry. As their cabin aboard the Grandeur of the Seas sailed unoccupied, the cruise line quickly refused Ann’s refund request.
Karen Barney used Vrbo to book a vacation rental to celebrate Christmas in Puerto Vallarta with extended family. But after she pressed the confirm button, this first-time Vrbo user got a surprise from the vacation rental owner. It turns out the property wasn’t actually in Puerto Vallarta. Even more surprising? The rejection Karen received when she asked Vrbo to fix the problem by canceling and giving her a refund.
Now Karen is hoping our team can convince Vrbo to refund the money she spent on this mislabeled vacation rental.
Warning: Buyer’s remorse is never a valid reason to report a credit card charge as fraudulent. But that’s exactly what Philip Paul did when he came down with the post-purchase blues after he bought a vacation club membership. Now he wants to know if our advocacy team can help unravel this mess.
Many frustrated consumers file credit card disputes hoping to fast-track refunds from resistant companies. That’s often a mistake they end up regretting as it only digs them into a deeper problem.
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© 2026 Consumer Rescue / Michelle Couch-Friedman