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Fiascos and Fixes
Here’s what happens when things go wrong for travelers on the road, in the air, at hotels and vacation rentals. Each cautionary tale ends with solutions and ways you can avoid a similar fiasco.
Eileen Wendorf says a Budget mistake caused her to pay twice for the same car rental. She wants her money back. But there’s a big problem with her discovery — it occurred nearly seven months after she returned the vehicle.
Now she’s asking our advocacy team to convince Budget of its expensive billing mistake and retrieve her $426. Can we do it?
James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.
But what mess was she really cleaning up?
It goes without saying that a vacation rental in the heart of London should come with a working toilet. And, of course, if your Airbnb doesn’t have one, you should get a refund. Right?
Unfortunately, Airbnb guest Karen Morris just found out that not everyone agrees with that basic premise.
Over two years ago, All Nippon Airways (ANA) canceled Jurian Yee’s flight to Japan. ANA promised that it would soon send a $1,296 refund through Expedia. But it never did materialize.
Now a frustrated Jurian (via his dad) is asking the Consumer Rescue team for help. He’s hoping we can nudge ANA to send that refund so he can finally take his long-awaited trip to Japan.
But after so much time, is this a lost cause? Let’s find out.
Thinking about skipping parts of your next flight? Charlie Williams can tell you from experience — it’s a very bad idea.
Here’s why.
Airline passengers can sometimes save money by booking two one-way tickets instead of a round-trip flight. But Sharon Sanborn found out the hard way that there’s a downside to this practice.
Now she wants to know if our advocacy team can do anything to help her out of the financial headache in which she’s landed.
Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tucson, Arizona, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.
But with all the evidence on her side, how did she lose?
Yes, your baby needs a passport to fly internationally, just like you do. Otherwise, your little tot will be denied boarding their flight just like any other passenger who doesn’t have the required documents for international travel.
Aly Meyer wishes someone had given her this critical information before her family arrived at the airport ready for their tropical vacation. That’s when an airline employee broke the bad news that without a passport, the baby was being denied boarding the international flight. As a result, instead of flying to Mexico, the family headed right back home.
Tom Suminski intended to redeem his stockpile of $7,762 American Airlines flight credit for a Hawaiian vacation. But he says an airline representative gave him faulty redemption instructions that led the vouchers to expire right under his nose.
The entire $7,762.
That put the family’s tropical dreams in jeopardy. Tom hopes we can convince American Airlines to reinstate his flight credit. But is this just a lost cause?
Attention all American Airlines passengers: If you have any flight vouchers stored away somewhere, don’t try to sell them. If you do, the airline might use high-tech security systems to catch you.
If you try it and American Airlines finds out, it will mark your vouchers stolen, leaving you with nothing.
This tale is a cautionary one for anyone considering skirting the terms of their American Airlines vouchers. There are many hacks out there advising travelers about how to make a profit on these bonuses. But much of that “guidance” overlooks an undeniable obstacle: almost every airline forbids this practice, and offering your vouchers for sale can cause them to become instantly worthless.