Sara Hernadez recently found something critical missing from the all-inclusive resort she booked on Priceline: the inclusive part. After booking the Sheraton Buganvilias All-Inclusive Resort in Puerto Vallarta, she received a confirmation for the Sheraton Buganvilias Convention Center. Her rate included a room — but nothing more.
Now Sara wants Priceline to confirm her reservation for an all-inclusive vacation, as advertised. So why is the company blaming the problem on her?
Traveling through the mountains of Colorado at dusk during a snowstorm, Annoris Perez suddenly lost control of her rental car. She was shaken but unharmed. The vehicle? Not so lucky. The rental car was towed from the accident scene, and she assumed she was no longer responsible for it.
She was wrong.
Weeks later, when the rental company called asking for its missing vehicle, Annoris found out just how wrong. Now, she needs our team’s help to determine what happened to her rental car after the driver towed it away.
Could a hotel charge you for fake damage long after you’ve checked out? By the looks of our advocacy team’s files, it seems so.
Imagine this. You’re suffering from a terminal illness and hope to experience some adventures while you’re still able to enjoy them. But then, the COVID pandemic comes along and throws a wrench into your plans. After nearly a year of waiting, things seem to be subsiding, so you take off for a short vacation with your family. Unfortunately, an opportunistic hotel manager has been waiting, too — for unsuspecting guests to hit with hefty fake charges.
What would you do if it happened to you? Give up, or fight back?
If you’re Sherry LaSalle, you choose to fight back — with help from our consumer advocacy team.