Is this Airbnb host purposely mislabeling his shared space rental?

Did this Airbnb host forget to mention something really important?

Scrolling through Airbnb one evening, Jeremy Little thought he’d found the perfect vacation rental for his family’s trip to London. With scenic views and a spacious layout, it had everything he, his wife, and children could need…and more. Unfortunately, the “and more” turned out to be a real deal-breaker: total strangers sharing the common area. That’s something the host failed to mention until after Jeremy booked and paid for the Airbnb.

As a shared space rental was never part of his family’s vacation plans, Jeremy immediately asked Airbnb to cancel. Much to his surprise, the listing giant allowed the cancellation but refused to refund the payment.

After many unsuccessful attempts to retrieve his money, Jeremy hopes our advocacy team can help. But with Airbnb firmly on the side of the property’s Superhost, is there anything we can do?

This Thrifty car rental customer returned the vehicle to the wrong agency. Will this car rental mistake cost her $2,000?!

Thrifty billed me $2,000 for returning my rental car to the wrong agency!

If you’re a regular reader of this site, you know travelers can make all types of expensive car rental mistakes. But Rose Hidalgo’s $2,000 error was the first of its kind for our advocacy team. She recently dropped a Thrifty rental car off, as scheduled, at the Oakland International Airport location. 

The problem? She returned the rental car to the wrong agency.

Expedia says United Airlines won't refund just the part of the flight it canceled.

Can United Airlines cancel my flight and refuse to give me a refund?

United Airlines just canceled Pamela Money’s return flight from a remote area of Canada, so where’s her refund?

She says an Expedia agent cheerfully informed her that United Airlines would give her a voucher instead of cash. But that doesn’t sit right with this passenger, and she’s hoping we can get her money back.

What’s really going on here?

Don't fall for this vacation rental scam -- never use Zelle to pay.

How to easily lose $500 to a vacation rental scam? Pay with Zelle

Falling for a vacation rental scam surely is not at the top of your list of things to do this summer. It certainly wasn’t in Don Boyk’s plans. But that’s exactly what happened when a thief disguised as a Vrbo host persuaded him to send a $500 deposit via Zelle.

His cash was soon in the hands of the scammer and Vrbo informed him the listing was fraudulent. 

Now Don hopes we can find a way to save him from this vacation rental scam and retrieve his money.

But if a consumer uses Zelle to send cash to a stranger, is there any way to get it back? 

Why Did Hertz put this customer on the Do Not Rent List?

How can I get off of the Do Not Rent list?! This isn’t my mistake

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.

Now Steele is asking our advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have Hertz return her account to good standing.

Can we do it?

Why does this Airbnb host have so many problems with his shared space rental in London?

I didn’t want a shared space Airbnb rental! How did I get one?

It’s easy to find a shared space Airbnb rental if that’s what you’re looking for. Each one is clearly labeled and it’s difficult to book a shared space property by mistake. So that’s what makes Maxim Belyayev’s recent Airbnb experience so unusual. 

He used the listing giant to book a private condo in London for his upcoming vacation. But when the Airbnb host sent the house rules, it sounded more like a youth hostel than a $3,668 luxury apartment. A follow-up message made it clear that Maxim would be sharing the common space in the Airbnb rental with strangers. 

Maxim immediately canceled the unwanted shared space rental, and the Airbnb host just as quickly rejected his refund request. 

Now Maxim hopes that we can get his money back. He believes this Airbnb host is a scammer. And if you’re a regular reader of my column, I suspect you’ll soon agree with him.

Many passengers think they're owed a free hotel during a flight delay. The truth is they aren't and here is why.

You are not owed a free hotel when your flight is delayed. This is why

Despite the popular belief to the contrary, in the U.S., you are not owed a free hotel if your flight is delayed and you get stranded overnight on your journey. And that is true no matter what the reason for the delay.

But if a friendly gate agent offers a hotel reimbursement to a passenger in distress, shouldn’t the airline pay the bill?

This is what American Airlines owes you if it cancels your flight.

What does American Airlines really owe you if it cancels your flight?

If American Airlines delays or cancels your flight home from vacation, what does it really owe you?

That’s what Mikayla Shade wants to know after finding herself in this unfortunate situation. She says an American Airlines agent told her that when the airline cancels a flight, the passenger will receive a full refund. Mikayla used that guidance to determine her budget for a new flight home. It wasn’t until American Airlines processed her “full refund” that she discovered she’d relied on incorrect guidance from the agent.

Now Mikayla wants our team to ask American Airlines to provide what its representative promised her.