MICHELLE COUCH-FRIEDMAN - Page 21 of 30

Kids need passports too, children must have passports to fly internationally, passport cards aren't for flying

Kids need passports to fly internationally. Why didn’t this mom know?

August 15, 2024November 27, 2022 by Michelle Couch-Friedman

Just like their parents, kids need passports to fly internationally too. But Kim Ross wasn’t aware of this requirement. She says the travel agent she used to book her family’s dream vacation never informed her. But when the family tried to check in for their flight to Turks and Caicos, Delta Air Lines quickly broke the bad news. Without passports, Kim’s children weren’t eligible to fly internationally, and the airline denied boarding to the family.

Kim blames her travel agent for their ruined vacation. But is that a fair place to put the blame for being unaware that her kids needed passports?

Hotel News, guests charged in Arizona hotel for embarrassing reason, embarrassing hotel charges.

I was charged $750 for this embarrassing hotel experience. Can you help?

September 17, 2025November 24, 2022 by Michelle Couch-Friedman

Elisa Boyd says her experience at a hotel in Scottsdale, Arizona, has been the most embarrassing of her life. This story begins with two friends on a relaxing desert getaway. But it ends with a mortifying accusation by W Hotel employees and a giant post-stay credit card charge.

Now Elisa wants her name cleared and her money returned.

Elisa’s experience is one more to add to the file of hotel guests blindsided by unexpected and dubious post-stay fees. And it serves as a reminder to make sure to leave your room in the same condition you found it. Otherwise, you might find yourself with hefty and embarrassing charges on your hotel bill — and no way to defend yourself.

A consumer advocate explains what an SSSS stamp on your boarding pass means, American Airlines aircraft, travel tips, Michelle Couch-Friedman gives expert advice

Help! What does this SSSS stamp mean on my boarding pass?

December 16, 2025November 22, 2022 by Michelle Couch-Friedman

SSSS — behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection — SSSS stamp on your ticket, you should know that the TSA agents will be treating you to an extra-special and in-depth security screening.

Lucky you! But what does it mean and what can you do to avoid it?

American Airlines stolen miles problem, hacker stole miles

How can I get my stolen American Airlines miles back?!

December 21, 2025November 20, 2022 by Michelle Couch-Friedman

Bonnie Orlin doesn’t know the two people who used her stolen American Airlines miles to travel around the world. But, she says, the airline promised to restore the hacked miles to her account. However, nearly a year later, her 120,000 miles are still missing.

Is this case hopeless?

An all-inclusive resort without anything included? Can Consumer Rescue fix this problem?

Help! Why is my all-inclusive resort missing the most important part?

November 30, 2022November 16, 2022 by Michelle Couch-Friedman

Sara Hernadez recently found something critical missing from the all-inclusive resort she booked on Priceline: the inclusive part. After booking the Sheraton Buganvilias All-Inclusive Resort in Puerto Vallarta, she received a confirmation for the Sheraton Buganvilias Convention Center. Her rate included a room — but nothing more.

Now Sara wants Priceline to confirm her reservation for an all-inclusive vacation, as advertised. So why is the company blaming the problem on her?

Medicare alert for cruise ship passengers.

Can you cruise with Medicare? This widow has a painful warning to share

April 24, 2024November 13, 2022 by Michelle Couch-Friedman

When Medicare beneficiaries Maureen Niland and her husband booked their last Holland America cruise, their thoughts were on new adventures — not medical insurance. But tragedy struck just hours after the ship left the port in Ft. Lauderdale. John Niland suffered a sudden cardiac arrest and died.

Couple removed from cruise in Korea, Holland America refuses refund request.

This is how to get removed from your cruise with no refund included

October 21, 2025November 9, 2022 by Michelle Couch-Friedman

If you get involuntarily removed from a cruise halfway around the world, does the cruise line owe you compensation?

William Coats believes so. Holland America booted him and his wife from the Westerdam in Korea just days into their 14-day cruise. As a result, they’re out thousands of dollars and he wants the cruise line to pay.

This traveler let her e-visa expire and then flew to India-- no what?

How an expired tourist visa ended in a terrible travel nightmare

February 10, 2023November 8, 2022 by Michelle Couch-Friedman

If you land in a foreign country with an expired tourist visa, you’ll likely be in for a nightmare experience. Just ask Sarita Charan.

United Airlines convinces a passenger to cancel flight.

If United Airlines convinces you to cancel your flight, can it keep your money?

June 5, 2024November 5, 2022 by Michelle Couch-Friedman

If an airline convinces you to cancel your flight during a pandemic, does it get to keep your money? That’s what Lon Allan wants to know.

United Airlines marked this passenger as a no-show and canceled her return flight, but she was not a no-show!

Why did United Airlines call me a no-show and cancel my return flight?

March 6, 2024November 3, 2022 by Michelle Couch-Friedman

Bernadine Fong has a strange story to tell. United Airlines called her a no-show for a flight to San Francisco that she flew. As a result, when she tried to fly back home, the airline informed a stunned Bernadine that it had canceled her return flight.

Can we figure out what’s going on here?

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