VACATION FIASCOS

Consumer Rescue’s tagline is Fiascos and Fixes, and that’s because we receive tons of requests for help solving mishaps that travelers have encountered during a vacation. These tales are the most dramatic of the bunch and contain tips and guidance so that you can avoid a similar vacation fiasco.

Norwegian Cruise Line Joy, a cruise ship in the Caribbean, NCL cruise ship

Norwegian Cruise Line received a refund for our canceled flight. Is that fair?

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Norwegian Cruise Line handled all the details of Caleb and Karyssa Deslich’s honeymoon trip. So when American Airlines canceled their outbound flight, they expected NCL to come to the rescue. That didn’t happen, and the couple almost missed their Caribbean cruise.

Almost.

The Desliches came to their own rescue and spent an additional $700 on a replacement flight. They flew to Miami and arrived just in time to board Norwegian Joy before it set sail. 

The couple assumed Norwegian Cruise Line would automatically refund either their canceled flight or the replacement one. But that didn’t happen.

Now Deslich is asking the Consumer Rescue team to intervene and get their money back. He says an NCL agent promised to send the $700 refund and then reneged on the deal.  

So what does the cruise line have to say about the missing refund for the canceled flight? The answer will probably surprise you.

River cruise ship in Europe, Vantage Travel River Splendor ship.

How did I lose a credit card chargeback against a bankrupt company?

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There’s something very fishy going on with Eileen Whalen’s lost credit card chargeback against bankrupt tour operator Vantage Travel. It’s unclear who from the out-of-business company is fighting customer chargebacks for cruises it canceled, but someone is. 

Whalen was plunged right into the middle of this bizarre mystery last month. That’s when a strange chargeback response allegedly from Vantage Travel caused Capital One to reject her valid credit card dispute.

In that rambling missive, the grammatically and factually challenged anonymous author claimed Vantage Travel hadn’t canceled any cruises in September. To add insult to injury, the letter implied Whalen was misusing the credit card dispute process. In summary, it asked Capital One to return the funds to the bankrupt tour operator.

And that’s what happened.

Holland America cruise ship Volendam

Holland America put our luggage on the wrong cruise ship! Now what?

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Kin Wong planned a special Holland America cruise to celebrate his wife’s 61st birthday. Unfortunately, things went awry on Day 1 of the trip when the cruise line delivered the couple’s luggage to the wrong ship. Soon, the Wongs were cruising to Alaska on HAL’s Volendam, but their clothes were sailing on the Sapphire Princess instead.

Despite repeated assurances from Holland America that the cruise line would quickly correct its mistake, it didn’t. In the end, the couple cruised for six days without their clothes. 

Now, Wong is asking for Consumer Rescue’s help. He says Holland America ruined the birthday cruise meant to celebrate his wife’s birthday – and he wants compensation. Wong figures Holland America should refund $2,000 to make up for their unpleasant experience.

But what does a cruise line really owe a passenger if it loads their luggage onto the wrong ship?

The answer will likely surprise you.

Red Mustang convertible rental car.

I returned my rental car to the wrong airport. Can Dollar charge me $2,081 extra?

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Dollar Car Rental customer Kuno Zurkinden recently discovered how a surprisingly common mistake can end in a giant financial headache. At the end of an adventurous road trip from San Francisco to Los Angeles, he made a navigational error: He returned the rental car to the wrong airport.

As a result of that miscalculation, Dollar voided the original contract Zurkinden had through a third-party provider. On the spot, the rental car company created a new contract with new charges – astronomically high charges.

Now, Zurkinden is asking Consumer Rescue for assistance. He wants to know if his “little” geographic mistake really allows the car rental company to charge him $2,081 extra.

Something tells me he isn’t going to like the answer.

Alamo rental car in the desert.

Alamo billed me $662 for rental car damage. Why won’t insurance pay?

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After Robbin Yeh’s last car rental, Alamo surprised him with a repair bill for mechanical damage to the vehicle. Despite Yeh’s protests that the rental car had pre-existing problems, Alamo continued to pursue him for $662 to fix it. Reluctantly, Yeh agreed to let Alamo file an insurance claim through his credit card company.

At least, that’s what he thought Alamo was doing to pay for the damage to the car.

It wasn’t until four months later that Yeh discovered that he was responsible for filing that insurance claim, not Alamo. 

Now with the deadline for filing an insurance claim long since passed, Yeh is asking Consumer Rescue for help. He’s hoping we can convince Chase eClaims to make an exception and pay the repair bill for the rental car. 

Can we do it?

Palm Springs is the location of an Airbnb host who seems to have tried a bait and switch vacation rental scheme.

My Airbnb host pulled a $13,314 bait and switch on me. Help!

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Isaac Chambers says an Airbnb host just hit him with an expensive bait and switch scam of sorts. After you hear his troubling story, you’ll likely agree.

Many months after Chambers booked the perfect vacation rental for his wedding party, his Airbnb host abruptly canceled the reservation. Citing “synchronization” issues as the cancellation reason, the management company suggested several undesirable replacement properties in Palm Springs. 

Now just two months before his wedding, Chambers’ group has nowhere to stay. That is unless they want to rent the exact same Airbnb vacation rental with this host – for an additional $13,341. 

So what are those “synchronization” issues that allowed the host to cancel this Airbnb and relist it at a much higher rate? That’s what Chambers is asking Consumer Rescue to find out.

Carnival Cruise Line ship, cruise ship on the ocean.

We had our Real ID! Why couldn’t we board our Carnival Cruise?

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Although a Real ID and an Enhanced ID look nearly identical, there are critical differences between the two identifications. Diane Dipalma recently received a rapid and painful education on the topic while attempting to board Carnival Cruise Line’s Legend. 

She and her new husband believed they could use their Real ID driver’s licenses to take the cruise. But the Carnival Cruise Line staff quickly clarified that they couldn’t, and the shocked newlyweds missed their honeymoon. 

Here’s their story and what you need to know about the differences between a Real ID and an Enhanced ID.

Super 8 hotel

Surprise! The hotel says you broke a $500 TV. Now what?

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A Canadian Super 8 hotel blindsided Mirko Dulic, accusing him and his boys of damaging the TV in their room. After checking out, the franchise helped itself to $500 from Dulic’s bank account without even a shred of documentation to support its accusations. When pressed to provide some concrete justification for the $500 charge, the management went silent.

And Dulic went straight to our advocacy team for help.

Hotel room, bed, light, softly lit hotel room

If your hotel price drops by $1,000, this is how to get a refund

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What happens if your hotel price drops after booking your room — by $1,000? That’s what Jackie Ng wants to know.

She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay. Ng thought that the Hotels com best rate guarantee would protect her. But the online booking agent swiftly rejected her $1,000 price reduction refund request.

The surprising reason why might leave you as bewildered as Ng.