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Fiascos and Fixes
Consumer Rescue publishes a variety of guides to help our readers navigate common situations. These guides are based on some of the most frequently asked questions our team receives and cover travel and non-travel-related topics.
Searching for the best hotel for your vacation can be challenging, with so many different properties and booking options. Choosing the wrong hotel or booking site can take your trip from one of excitement to a real disappointment. And if it’s a nonrefundable room, you’ll have to pay for that disappointment.
Let’s keep that from happening.
Imagine your entire family is excitedly packing for your first international adventure since the beginning of the pandemic. You’ll soon be on your way to the Caribbean to relax and enjoy some sun and tropical drinks.
Or will you?
The traveler in this tale neglected to look at his passport’s expiration date until a few nights before his family’s trip. That’s when he was shocked to discover the document had expired – two years ago!
But no worries, he thought. Consumer Rescue could surely help him.
Why was this guy so confident about that, you might ask.
Well, that’s the embarrassing part of this story.
Buyer’s remorse. That describes too many consumers who get talked into spending thousands of dollars on a timeshare or travel vacation club, only to find that it is not right for them. They are now locked into a long-term commitment of ever-increasing fees and need help figuring out what to do.
This article will help you determine if a timeshare or travel vacation club is right for you and how to weigh the benefits and risks of membership. And if you are a timeshare owner wanting to get out of your contractual agreement, we have some suggestions.
Fraudulent companies targeting the timeshare resale market have multiplied over the last several years. We’ll help you recognize what is a scam and what is legitimate.
Did you know that you can receive monetary compensation if your flight is delayed or canceled in Canada? The skies have recently become friendlier when flying to, from, or within Canada. The reason? The Air Passenger Protection Regulations.
These regulations apply to all airlines operating into, out of, and through Canada, holding them accountable for flight disruptions. They are designed to soften the financial and mental hardship felt by passengers. The Air Passenger Protection Regulations are similar to the EU261 in the European Union. Here’s what you need to know.
Can American Airlines make wild changes to your flight schedule and, if you object, refuse to issue a refund?
With $8,171 on the line, that’s what Michael Spanel wants to know after his recent experience with American Airlines.
Now Michael is asking the Consumer Rescue team for help. He wants American Airlines to give his money back, and he’s hoping we can make that happen.
So what is a passenger really owed when American Airlines changes their flight schedule? Let’s find out.
Whether a frequent or occasional traveler, you can benefit from expedited services that reduce your wait time at security or customs and immigration. There are three distinctly different programs that complement one another — Global Entry, TSA PreCheck, and CLEAR.
Here’s everything you need to know about these programs so you can decide which is right for you.
SSSS — behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection — SSSS stamp on your ticket, you should know that the TSA agents will be treating you to an extra-special and in-depth security screening.
Lucky you! But what does it mean and what can you do to avoid it?
According to the Department of Transportation (DOT), mishandled baggage rates increased by 0.21% from January 2019 to January 2022. The percentage of luggage lost or delayed in the first six months of 2022 was .6%. That equates to 1,443,306 bags on domestic flights.
The good news: Lost or delayed luggage comprises a small percentage of the sheer volume of luggage transported from one airport to another.
But if an airline has lost your luggage, it becomes personal. Here’s what you need to know to make the ordeal a little less painful.
Regular readers of Consumer Rescue know that our advocacy team tackles many fiascos involving car rentals. From surprise damage charges to accusations of grand theft auto, we’ve seen it all. A significant proportion of these problems could have been avoided had the traveler taken a few precautionary steps – before driving away with the vehicle.
In an effort to make sure you don’t end up in our case files, here’s everything you need to know about renting a car.
Have you heard of the EU261? Unfortunately, many airline passengers haven’t. As a result, these unaware travelers miss out on hundreds of dollars in compensation owed to them during a flight delay or cancellation.
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© 2025 Consumer Rescue / Michelle Couch-Friedman
