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Yes, you can still get a new passport fast. This is how

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Michelle Couch-Friedman

Consumer reporter and ombudsman

Have you checked the expiration date on your passport recently? If you haven’t, and your plans for this summer include international travel, you better go have a look. Unfortunately, if you need a new passport, you won’t be able to get one fast using standard or expedited methods.  

As of March 24, the U.S. Department of State says the current processing time for a standard passport application is 10-13 weeks. Expedited applications are projected to take 7-9 weeks. However, based on our complaint files, these time frames are on the low end of the scale.

But there is still a way you might be able to get a new passport fast in 2023. I say “might” because this way is not for the faint of heart — it won’t be easy, cheap, or guaranteed.

Here’s how one determined traveler obtained a brand-new passport in just several days and how you can, too, if you’re up for the challenge. 

Oops! My passport expired — again!

Imagine your entire family is excitedly packing for your first international adventure since the beginning of the pandemic. You’ll soon be on your way to the Caribbean to relax and enjoy some sun and tropical drinks. 

Or will you? 

The traveler in this tale neglected to look at his passport’s expiration date until a few nights before his family’s trip. That’s when he was shocked to discover the document had expired – two years ago!

But no worries, he thought. Consumer Rescue could surely help him.

Why was this guy so confident about that, you might ask.

Well, that’s the embarrassing part of this story. 

The traveler in need of a new passport is my husband. The family, happily packing for the trip that was now in jeopardy, is mine. 

Worse, this isn’t the first time this husband of mine has found himself in this type of passport fiasco.

Can this trip be saved? (Hint: Not without a new passport)

As you can imagine, the mood in our household swiftly changed. As a travel ombudsman, I was well aware that in 2023, it’s nearly impossible to get a new passport fast. 

The U.S. Passport Service has been overwhelmed with the onslaught of applications as COVID restrictions around the world have lifted, and Americans are rediscovering their love of international travel.

Frankly, I was doubtful that we would be able to find a way to get my husband’s passport renewed in time for our trip. But this was a special vacation. We were traveling to St. Martin to celebrate my youngest daughter’s 18th birthday, and we were meeting friends and extended family on the island.

So I had to try to save this trip.

If I could snag my husband an appointment at a regional U.S passport office based on an “urgent travel” need, I knew, he could have his passport within hours. 

But I also knew those appointments are quite limited and are increasingly difficult to obtain.  However, living just outside of New York City gave us the advantage of being in close proximity to quite a few regional passport agencies. 

I hoped I would be able to secure an appointment for my husband at one of those passport offices. 

That turned out to be a lofty goal. 

Limited hours to call for an appointment at a U.S. passport agency

Our first obstacle: The hotline to make an appointment at a regional U.S. passport agency (1-877-487-2778) is only live Monday-Friday, 8 a.m. to 10 p.m. (Eastern Time).

It was Sunday night when my husband discovered his passport was expired and needed to be renewed. We wouldn’t even be able to begin to try to get an appointment until the next day.

I spent the evening scouring the internet to find out if there was any other possible way to get a passport fast. Bottom line: There isn’t. 

In past years, before the pandemic, passport expeditor companies were able to bypass traditional routes for renewals. For a $250 fee, these services would do all the work for the traveler and deliver a brand-new passport within hours. 

I know this because, as I alluded to above, this isn’t my husband’s first time overlooking his passport’s expiration date until an international trip was set to begin. 

What about those passport expeditor services?

Some years ago, we were taking my mother-in-law and niece to France for spring break. That is until he handed over an expired passport at the check-in counter and was denied boarding our flight. 

Just like the many travelers you’ve read about on this site who have been denied boarding international flights and cruises because of a missing or expired passport, it was soon clear that he wasn’t flying anywhere that night.

My husband headed out of the airport with a promise that he would try to meet us in Paris as soon as possible.

And I headed to the City of Lights with my mother-in-law. 

It was certainly not how I expected that trip to start out. 

American Express Travel Services directed my husband to a trusted passport expeditor in New York City, who quickly was able to get a new passport for him. He met us in Europe the next day. 

But those services don’t have any special clout in today’s post-pandemic world. The ones that still exist may just be preying on desperate travelers who have waited too long to renew their passports. 

Warning: On its site, The U.S. Department of State warns travelers that couriers and expeditors are not able to get you a passport any more quickly than if you apply at a U.S. passport agency. So beware if a company claims to be able to get your new passport fast for a hefty fee. 

In 2023, the only way to get a new passport immediately is the hard way… no shortcuts now. 

Getting an endless busy signal … and then success!

The Monday morning before our scheduled family trip to the Caribbean, I dialed the U.S. Passport Service’s number a few moments before 8 a.m. I got a busy signal. I spent the next half hour dialing the number over and over and getting a busy signal each time. 

Then… surprisingly… success. But only partial success. I was now connected to the scheduling system for an appointment at a regional passport office. However, there would be a lengthy wait to reach a human. 

The good news? The system counts down the minutes until you can expect to speak to a person. 

After about 45 minutes, there was a real agent on the phone. He asked a few questions about the nature of my husband’s urgent travel to confirm that the trip was imminent. 

The scheduler searched his database, first for appointments at one of the regional passport offices in a reasonable radius of New York City. Then gradually, his radius got wider and wider. Until finally, he explained that there were no appointments anywhere in the entire system for the next five days. 

There are 26 regional passport agencies across the United States that can process new applications fast.
The location of the 26 regional U.S. passport agencies that can process passport applications immediately — but by appointment only. Hopeful travelers must call 1-877-487-2778, to try to score an appointment.

The representative recommended that I try back in an hour because the system constantly updates. An appointment at one of the passport agencies could open up at any time, he advised.

Dejected, I hung up and redialed… and went through this same process five more times. 

I was beginning to think I was on a fool’s errand trying to get my husband a new passport in time for this trip.

You can get a new passport tomorrow – in Puerto Rico

But then several hours later – real success! 

The person on the line said that an appointment had just opened up the next day – in Puerto Rico. I quickly grabbed it. 

Then we spent the next several hours planning the logistics of flying from New York to San Juan for the passport appointment. Next, I filled out all the required documentation for his passport renewal. My husband went to CVS to get his new passport photos.  

And even though we were all flying to the Caribbean and it would seem like a convenient hop from Puerto Rico to St. Martin, it wasn’t. 

Because of last-minute unavailability of flights between the two islands, my husband had to book a flight back to New York to connect to a flight to St. Martin. 

Nothing about this trip was going smoothly.

Flying to a U.S. Passport office in Puerto Rico for an Urgent Travel appointment.
A circuitous path to an international vacation and a renewed passport: New York – U.S. passport agency in San Juan, Puerto Rico – New York – St. Martin.

Here’s what to bring to your appointment

The next day, the girls and I flew to St. Martin to begin our vacation. My husband flew the 1,600 miles to San Juan and went straight to his appointment at the U.S. passport office there. 

At the passport agency, the agent required the following items to process the document that afternoon:

  • Proof of international travel within 14 days of the appointment
  • DS82 (previously completed passport renewal form) 
  • His expired passport 
  • A check or money order for the renewal fee ($130)
  • A check or money order for expedited processing ($60)
  • His passport photo

Then the processor gave my husband a ticket to return later that day to pick up his new passport. From start to finish, it took about six hours.

Note: The in-person fees for a passport renewal are the same as for an expedited passport by mail ($130 application fee and $60 processing). But the extra flights and hotels involved in this fiasco tacked on an extra $1,500 to the vacation.

Soon my husband was on his JetBlue flight back to New York, where he would spend the night before boarding a United Airlines flight to St. Martin. 

Finally, after two days of traveling nearly 5,000 miles, he landed in St. Martin and joined us for the vacation that was already in progress.

The birthday girl waits for her dad to show up in St. Martin with his new passport.
Waiting for dad to show up for her birthday party (My daughter and her buddy)

5 steps to get your passport fast with an Urgent Travel need

1. Determine if you are eligible

You must have a confirmed international trip in the next 14 days in order to qualify for an appointment at one of the regional passport agencies. Note: You will be required to provide proof. 

2. Call the National Passport Service

Here’s the tricky part: Scoring an appointment at one of the 26 regional passport agencies in the United States. There are limited slots available, and you can only make an appointment by calling 1-877-487-2778. This number is operational from 8 a.m. to 10 p.m. Monday through Friday (Eastern Time). 

For the hearing impaired, the number is 1-888-874-7793.

If your passport needs are due to a life-or-death situation, you can call 202-647-4000 during hours in which the above lines aren’t open. Do not call this number if you don’t have a life-or-death problem.

Note: Make sure that your appointment is in your name. You can’t use someone else’s appointment, and the passport agencies do not accept walk-ups. You will be rejected at the door if you try to use someone else’s appointment.

3. Print out and complete your passport application ahead of time

Before you show up at your appointment at the U.S. Passport Service’s regional office, print out the application and complete it. These Passport forms can be found here on the U.S. Department of State website.  (P.S.: Bookmark that page, and you can also track your passport’s progress as well.)

4. Bring all the necessary documents with you to your appointment

Remember to bring your current passport, a check or money order, your passport application or renewal form, your photos, and proof of your imminent international travel. 

5. Return later in the day and pick up your newly minted passport. 

It will be a few hours before you’ll be able to pick up your new passport, so plan accordingly.

April 2024: Passport processing time has returned to “normal”!

My youngest daughter and I just completed our passport renewal experiment.

Amelie, my 19-year-old daughter, needed to apply for a brand-new adult passport. At the same time, I needed a expedited renewal because of a surprise trip to Europe.

Here are our passport renewal stats:

I applied for my passport renewal at a USP branch and paid for expedited approval. I also paid for priority delivery service provided by USP. The verdict: I received my new passport in 17 days.

My daughter applied for her new adult passport on Feb. 22 and didn’t pay for any special services.

Amelie received her adult passport five weeks after she applied for it.

The Bottom Line

Waiting too long to renew or apply for a passport can be an expensive and anxiety-provoking fiasco. For most travelers, now is a great time to apply for your passport if you need to renew it.

The good news is that there are plenty of beautiful destinations – even tropical ones like Puerto Rico or the U.S. Virgin Islands – you can visit without a passport if you choose not to get one.

Of course, you can also consider taking a closed-loop cruise if you don’t have a current passport. But proceed with caution, as cruising without a passport comes with its own perils.

As for me, I’ve got another ten years before I have to worry about my husband and his next passport fiasco. 😝  (Michelle Couch-Friedman, Consumer Rescue)

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Michelle Couch-Friedman

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She is a consumer advocate, ombudsman columnist, mediator, writer, and licensed psychotherapist. Michelle is a public speaker, and her expert guidance has been cited in MarketWatch, Consumer Reports, Travel & Leisure, The Wall Street Journal, Newsweek, Popular Science, CNN, CNBC, Boston Globe, CBS News, National Geographic, Travel Weekly, Reader's Digest and more. You might even catch Michelle on TV reporting on a situation. :) Michelle is also the travel ombudsman columnist for The Points Guy and is the former executive director of the nonprofit Elliott Advocacy. During her six years in that position, she resolved thousands of cases for troubled travelers and other consumers. You can read hundreds of 5-star reviews Michelle earned during her service to the nonprofit since 2016 here on Great Nonprofits. She is also a member of the Society of American Travel Writers. Today, she continues to spend as much time as possible fiercely defending consumers and traveling the world with her family. Contact her at Michelle Couch-Friedman or on Linkedin, Twitter or Facebook.
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stephen_nyc

A few years ago, knowing my passport was going to expire, I put calendar reminders in the 1 year before date and also on New Years Day of expiry year to remind me about the expiration. Since google calendar only gives you 4 weeks of a reminder. So in 2021 when they were talking like 16 weeks for regular renewals, I mailed (priority mail express) my renewal in late September. I got my brand new passport the first week of November. Call it 5 or 6 weeks. The bummer is that if they were going so well I could have waited probably until the beginning of 2022. As you already know, you don’t get any credit for the already valid time of the current passport. The new 10-year term starts when they renew it.
I already have the early warning entered in 2031 giving me a year to renew.
I don’t travel much, but I use my passport as my Id when I go into NYC buildings and they demand an id. They only need to know who I am, they don’t need to see my address, so the passport is what they get.

Carchar

You’d be, and probably have been, surprised at how quickly that decade flies by.

Michelle Couch-Friedman

Yes, I have been surprised by how fast 10 years can go by!

stephen_nyc

Michelle,
A question from the TPG story about ADA-accessible rooms.
For the Hyatt hotel you wrote the following towards the end:
“However, those two ADA-compliant rooms with roll-in showers remain permanently occupied, so it’s unclear what plan of action they will be able to take.”

How are hotel rooms permanently occupied? Are they being rented to folks who are living there permanently?
Thank you.

Michelle Couch-Friedman

That hotel advertises as an extended stay residence.

There are currently two people living in the two roll-in shower two bedroom suites — indefinitely. I confirmed this information with the manager of the property, staff and the new management company. So Dr. Fortson could never have received the room she was told via the phone she had reserved.

Tim

I stayed at a hotel in Connecticut for a long time (I was there each week for work; went home on the weekends). One guest was there because her house got ruined in some storm–maybe superstorm Sandy? Anyway, she lived in one particular room for about 3 years.

DChamp56

I honestly couldn’t help but laugh that this happened to YOUR husband!

Well, you have a great story to tell now! Hope you enjoy(ed) the vacation!

Michelle Couch-Friedman

It is stupid, embarrassing and funny… :).

And yes we had a wonderful trip!

Tim

I did what Stephen_nyc said–I put in a reminder in my phone’s calendar to alert me months before my passport expires.

Michelle: not really knowing how far apart Puerto Rico and St. Martin are, I will ask this anyway: could your husband have taken a boat from P.R. to St. Martin instead of flying? Is there any available?

Michelle Couch-Friedman

It’s only about 300 miles.. Believe me when I tell you I checked every possible way to transport my husband from San Juan to St. Martin. There is no possible way at a moment’s notice.

Tim

Thank you for clarifying.

I am sure you did check every possibility–and I bet your husband scoffed at swimming, too. 🙂

Michelle Couch-Friedman

😛

Mutti Kephara

I just got my renewed passport. I sent the documents ( by overnight mail) to the Philadelphia office on March 11, paid extra for expedited service and also for overnight return mail. I received it day before yesterday (April 5)! I couldn’t believe my eyes when it arrived. Go figure! I was nervous without a passport because my daughter lives in Iceland and my ‘Mom- alarms’ went off constantly knowing that while the new one was being processed I couldn’t get to her if needed.
My previous passport still had a year until expiration but knowing of the long turnaround times , I wanted to be VERY prepared.
The travel gods were smiling on me!

Michelle Couch-Friedman

I would say the travel gods were definitely smiling on you. I’ve received complaints from multiple readers who have applied for expedited passports (paying the $60 extra fee) early in the year and still have not received their passports in April!

jsn55

Your husband is a lucky man, Michelle! I can’t help but laugh at him doing this TWICE. You just amaze me with your determination and creativity … fly to PR? Sure, no problem. I hope he had a middle seat in coach between two very large people.

Michelle Couch-Friedman

Only ten more years until this happens again, lol 🙂

Tricia K

Just one question. Why were you the one who did all the work to secure your husband an appointment for an expedited passport when he is the one who screwed up—twice?

Michelle Couch-Friedman

🤓Good question, lol. 🤪

SKcomments

I write this sarcastically, but one might infer that hubby both doesn’t read (or comprehend) the stories about which you write.

Michelle Couch-Friedman

😝 I can confirm that my husband is not one of my regular readers, lol. (I have quizzed him about various articles from time to time to check).comment image

Jutta

Hi, I also wanted to report a renewal Passport success story. Mailed all the paperwork on October 9th, 2023 to Philadelphia. Paid extra for expedited service and mailing and to my surprise our new ( and attractive) Passports arrived today . ( October 28th)
Was hoping my old Passports would be enclosed, but hopefully they will arrive under separate cover.

stephen_nyc

Hopefully, by now (Feb 12, 2024) you have received your canceled passport, as yes, they do come under separate cover.

stephen_nyc

So, Michelle, here we are on Feb 12, 2024 and we are all waiting to hear when you get YOUR new passport before the 14th of March.
Question: in your newsletter of today when you reminded us of your application you wrote ‘priority mail.’ I just spent a few minutes at the USPS site because I thought they had said that priority mail was not used for po boxes. But now the site says that priority mail envelopes are good for, amongst other stuff, passports and the documentation. And you get the tracking. Maybe they added PO boxes and the tracking for regular PM in recent times. I used the Priority Mail Express back in 2021.
Fingers-crossed for your passport’s on-time return.

Michelle Couch-Friedman

I just checked my receipt and I definitely paid $19.01 to send my passport renewal application Priority Mail from the UPS store. Tracker update: My application was received yesterday at the National Passport Center. 7 days to arrive 45 miles away, doesn’t seem like much of a priority though!

FQTVLR

I needed a new passport for a spring trip. So I did expedited and paid for overnight delivery in both direction. Sent my renewal off on December 28, they received on December 29, and I had the new passport in my hands on January 5. I am still shocked!

Michelle Couch-Friedman

I received my passport last Friday. So in total it took about 18 days from the time the application left the UPS store. 😊 (I didn’t pay for overnight delivery either way. That was an additional $50 according to ups)

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