CRUISE NEWS - Page 8 of 8 - Consumer Rescue

Carnival denied boarding of the Mardi Gras cruise ship to this passenger by mistake.

My Carnival cruise ended at the pier! Why was I denied boarding?

February 17, 2024August 28, 2022 by Michelle Couch-Friedman

Stephen Delisle is a seasoned traveler with a proven track record of successfully navigating the globe – even during the pandemic. But Carnival Cruise Line put an end to that success streak. His family planned to celebrate Thanksgiving aboard Carnival’s newest ship, the Mardi Gras. Unfortunately, they never made it past the pier on the day of embarkation. That’s where Delisle was summarily denied boarding the cruise by the boat’s medical personnel.

Delisle says the crew members made an awful mistake when they refused to let him board the Mardi Gras. That error caused his family to miss their much-anticipated Carnival cruise.

To add insult to injury, Carnival firmly rejected Delisle’s refund request for the missed cruise. Now he’s asking us for help. He wants our advocacy team to properly investigate and prove this was the cruise line’s mistake, not his.

Can we do it?

MSC Divina left several passengers behind in Cozumel. Can they get a refund?

My MSC cruise ship left me behind in Mexico! Will I get a refund?

December 31, 2023July 6, 2022 by Michelle Couch-Friedman

During her recent cruise, Natalie Durflinger got a terrible shock when the ship left her behind in Mexico. She says the MSC Divina weighed anchor nearly 5 hours ahead of schedule, stranding her in only a bathing suit and flip-flops. Now she’s asking the cruise line to explain how this happened and to refund the vacation she missed when the ship sailed away without her.

But did MSC allow its cruise ship to sail away without warning leaving its passengers abandoned in a foreign country? That’s the question of the day.

Did Royal Caribbean really let this passenger's enemy cancel her cruise?

Could Royal Caribbean really let your enemy cancel your cruise?

July 10, 2025July 6, 2022 by Michelle Couch-Friedman

What if you had a newly minted enemy and Royal Caribbean allowed that person to cancel your cruise?

That’s what Rita Yates believes happened to her recently. When she called to make the final payment on her upcoming sailing, an RCCL agent explained that the cruise Rita intended to take to celebrate her 40th anniversary no longer existed. Assuming that the cancellation was another casualty of the pandemic, Rita asked why the cruise line hadn’t informed her sooner.

That’s when Royal Caribbean gave Rita an even bigger surprise: Explorer of the Seas would be sailing as scheduled. In fact, the RCCL representative explained, records showed Yates had canceled her own cruise – and forfeited her deposit.
Rita says she absolutely did not cancel her cruise, but she believes she knows the troublemaker who did. Now, with Royal Caribbean unwilling to refund her deposit or reinstate the voyage, she’s asking for help.

But with police reports, lawsuits, and other threats being tossed about, that might be a lofty request for a consumer advocate.

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