This traveler's car crashed in the sea! Now he's plunged into an insurance nightmare.

His rental car crashed into the sea. Now he’s in a $27,825 insurance nightmare!

Last fall, Russell Wayne’s rental car inexplicably crashed into the ocean in a picturesque seaside town in Spain. Unfortunately, the strange accident totaled the Europcar-owned Audi and plunged Russell into an insurance nightmare with Chase Eclaims.

Now Russell is asking our advocacy team for help in getting his $27,825 insurance claim paid.

Can we do it?

This car rental mistake was a doozy! Can Hertz charge its customer $951 for returning the car to the wrong location?

Is this really a $951 car rental mistake?!

Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.

Now Andrew is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.

Can we help?

This Expedia customer's reservation at an all-inclusive went all wrong -- to the tune of a $7,000 hit. But who caused this problem?

My Expedia booking went all wrong! How did I end up owing $6,987 extra?

Something went terribly wrong with Catherine Duffin’s last Expedia booking. She used the online travel agency to plan her family’s New Year’s getaway to the all-inclusive Xcaret Resort in Mexico. Assuming the cost displayed on her Expedia confirmation would indeed include everything, she received a shock at check-in. That’s when hotel management asked for not only the over $16,000 she expected to pay — but also an additional $8,000.

How did an Airbnb scammer book a trip to France with this consumer's account?

If an Airbnb scammer takes $1,942 from your account, can you get it back?

Is your Airbnb account safe from scammers and hackers?

Berenice Anaya certainly thought so. In fact, the possibility of a criminal accessing her Airbnb account and causing havoc had not even crossed her mind.

However, this Airbnb user recently woke up to an unpleasant reality after a scammer successfully hacked right into her account. The Airbnb security team thwarted the thief and prevented him from completing his ultimate goal. But not before $1,942 was removed from Berenice’s bank account.

So why won’t Airbnb return the money to its victimized guest? That’s what Berenice is asking our team after repeatedly trying unsuccessfully to retrieve her cash from the company.

What’s going on here, and can we help?

This social influencer asked for a business class upgrade in a most terrible way

This “influencer” asked for a business class upgrade in the worst way

Could asking for an upgrade to business class end with you getting kicked off your flight — and banned for life?

Maybe.

“Social Influencer” Jacqueline Ng insists that’s exactly what happened to her when she recently asked for an upgrade. Cathay Pacific agents turned down her request in no time and then kicked her off the flight. Worse, the airline accused her of fraud and banned her from all future flights.

Jacqueline says this is all a misunderstanding. Now she wants our advocacy team to investigate and ask the airline to reverse the banishment.

This one day car rental turned into a $1,000 fiasco and this Hertz customer wants you to know about her experience. She also hopes our advocacy team can get her money back.

Here it is: the worst car rental experience so far this year!

Beth Mowery just had the worst car rental experience of her life, and she wants you to know about it.

When you rent a car, you probably assume you’ll only pay for your own rental. But several days after Beth returned her last rental car, she received a nearly $1,000 upcharge. As it turns out, Hertz billed her for someone else’s rental. What followed was a series of careless mistakes that the car rental company refused to acknowledge or correct. And each mistake was more frustrating than the last.

Now Beth hopes our advocacy team can help fix these errors and retrieve her money.

This British Airways passenger was embarking on a dream trip until an agent's mistake put an end to his plans.

British Airways made a big mistake and denied boarding to me!

A British Airways employee made a mistake and refused to let Jordan Allen board his scheduled flight to Africa. That error cost him $5,754.

Jordan says he showed up at the airport ready for his flight with valid identification for the journey. But his travel plans came to an abrupt end at the check-in counter. There, an unpleasant British Airways agent incorrectly rejected his passport and visa and denied him boarding. That airline representative’s mistake cost Jordan more than just cash, and he wants our advocacy team to help right this wrong.

This tale is disheartening, to be sure. Jordan had done all of his homework for his much-anticipated international journey. But his case shows that, unfortunately, sometimes a traveler can hit an unexpected roadblock through no fault of their own.

And that’s exactly why our advocacy team is here.

Will United Airlines ever let these dogs fly home?

Will United Airlines ever let these two little dogs fly home?

United Airlines had no problem allowing Patrick Corley to fly with his two little dogs to Honduras. But now, the missionary and his wife want to come back to the United States with their pups. Unfortunately, United has made this “mission” nearly impossible.

Corley hopes that we can convince United Airlines to allow both Max and Howard to fly home.

But wait a minute. Is there something more to this story that’s preventing United Airlines from transporting the two little dogs?

Let’s find out.

This hotel theft charge is outrageous... No one wants a 2 star hotel pillow

Here is the most ridiculous hotel theft charge I’ve ever seen

Now it’s time to reveal the most ridiculous hotel theft charge ever: pillow thievery at a two-star hotel.

During his stay at a Quality Inn, it never crossed Tim Kendall’s mind to steal the mediocre pillows in his room. But that didn’t stop the hotel manager of this franchised property from branding the elderly man a pillow thief — and applying a theft charge to his final bill. And you won’t believe the outrageous value that the manager placed on two standard pillows.

Now Kendall wants our advocacy team to help clear his name. He’s not a pillow thief, and he wants the world to know!

Could a hotel charge you a smoking fee even if you don't smoke? This hotel seems to think so.

How to get a surprise hotel smoking fee reversed? Like this

Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how.

Kelsey’s case is yet another story that illustrates a disturbing trend that seems to be developing in the franchise hotel industry. Increasingly, we’re receiving complaints from guests who say these branded properties have hit them with an array of surprising post-stay charges — no proof included. But, as you’ll see in this case, even when the hotel provides “evidence,”  it might just lead to more questions than answers.