Blue Ribbon Bags, a lost luggage tracking service, offers a $1,000 guarantee. If the company fails to find your lost luggage within 96 hours, you get the cash. That deal sounded pretty sweet to Vamsi Kosaraju, especially when his mother-in-law lost her bag on a recent flight.
The family patiently waited out the four days and then requested the $1,000 reward — which Blue Ribbon Bags swiftly rejected. Now Vamsi wants our advocacy team to investigate. So what’s going on here?
This tale is a bit hard to believe. But it points to Vamsi’s inherent misunderstanding of what this lost luggage tracking service can and can’t do. It should go without saying that if you don’t report your bag missing, it can’t be found. However, Vamsi insists that no one explained that basic premise to him. And he says Blue Ribbon Bags owes him $1,000 for the missing bag.