Cruise Fiascos

Cruise Fiascos: Dramatic Tales and Essential Tips

Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount real-life stories of unexpected and often chaotic events that have befallen cruise ship passengers. From being banned from future cruises to dealing with onboard disputes, these cautionary tales are both entertaining and educational. Alongside each story, you’ll find practical tips and guidance to help you avoid similar situations, ensuring your next cruise is smooth sailing. Learn from cruise ship passengers’ experiences and make your cruise adventures trouble-free.

If you have a problem with a cruise line that you can’t resolve, contact the Consumer Rescue advocacy team. We’ll investigate and help you, too! Our assistance is always fast, friendly, and, best of all, free of charge!

MSC Divina left several passengers behind in Cozumel. Can they get a refund?

My MSC cruise ship left me behind in Mexico! Will I get a refund?

December 31, 2023July 6, 2022 by Michelle Couch-Friedman

During her recent cruise, Natalie Durflinger got a terrible shock when the ship left her behind in Mexico. She says the MSC Divina weighed anchor nearly 5 hours ahead of schedule, stranding her in only a bathing suit and flip-flops. Now she’s asking the cruise line to explain how this happened and to refund the vacation she missed when the ship sailed away without her.

But did MSC allow its cruise ship to sail away without warning leaving its passengers abandoned in a foreign country? That’s the question of the day.

Did Royal Caribbean really let this passenger's enemy cancel her cruise?

Could Royal Caribbean really let your enemy cancel your cruise?

April 24, 2025July 6, 2022 by Michelle Couch-Friedman

What if you had a newly minted enemy and Royal Caribbean allowed that person to cancel your cruise?

That’s what Rita Yates believes happened to her recently. When she called to make the final payment on her upcoming sailing, an RCCL agent explained that the cruise Rita intended to take to celebrate her 40th anniversary no longer existed. Assuming that the cancellation was another casualty of the pandemic, Rita asked why the cruise line hadn’t informed her sooner.

That’s when Royal Caribbean gave Rita an even bigger surprise: Explorer of the Seas would be sailing as scheduled. In fact, the RCCL representative explained, records showed Yates had canceled her own cruise – and forfeited her deposit.
Rita says she absolutely did not cancel her cruise, but she believes she knows the troublemaker who did. Now, with Royal Caribbean unwilling to refund her deposit or reinstate the voyage, she’s asking for help.

But with police reports, lawsuits, and other threats being tossed about, that might be a lofty request for a consumer advocate.

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