American Airlines News - Consumer Rescue

American Airlines aircraft, damaged bag, AA plane ran over luggage

American Airlines destroyed my $1,700 Rimowa bag. What does AA owe me?

January 29, 2026July 28, 2025 by Michelle Couch-Friedman

American Airlines passenger and frequent traveler June Lee recently checked his sturdy aluminum Rimowa bag on a cross-country flight. Although Lee’s much-loved 2-year-old designer suitcase had successfully weathered many trips worldwide, it would not survive this journey.

When American Airlines reunited Lee with the $1,700 Rimowa suitcase at baggage claim in New York, it was severely damaged. In fact, the luggage looked like it had been run over by an aircraft instead of being transported inside one.

American Airlines aircraft change, AA agent promises refund and gives travel credit, American Airlines airplanes

American Airlines promised me an $18,349 refund. Why did I get flight credit?

December 9, 2025April 27, 2025 by Michelle Couch-Friedman

Several weeks before her family’s American Airlines flight to Portugal, Ashley Macus learned there had been an aircraft change. That switch left the family of six without the assigned seats together Macus had confirmed months earlier. Most disturbingly, her two little boys, ages 7 and 8, no longer had any seats at all.

Why did American Airlines call this passenger a no show for a flight it canceled?

Why did American Airlines call me a no-show for a flight it canceled?

December 21, 2025March 6, 2024 by Michelle Couch-Friedman

How could American Airlines consider a passenger a no show for a flight it canceled? The answer to that question is, of course, it can’t. Yet that seems to be precisely what happened to Sherri Gleason – and at the worst possible time for the grandmother-to-be.

If American Airlines changes your flight schedule, here's how to get a refund. This article explains the flight schedule change policy of American Airlines.

If American Airlines changes your schedule, here’s how to get a refund

December 21, 2025December 30, 2022 by Michelle Couch-Friedman

Can American Airlines make wild changes to your flight schedule and, if you object, refuse to issue a refund?

With $8,171 on the line, that’s what Michael Spanel wants to know after his recent experience with American Airlines.

Now Michael is asking the Consumer Rescue team for help. He wants American Airlines to give his money back, and he’s hoping we can make that happen.

So what is a passenger really owed when American Airlines changes their flight schedule? Let’s find out.

This article explains exactly why you shouldn't try to sell a flight voucher from American Airlines.

You should not try to sell your American Airlines vouchers. This is why

December 15, 2025December 19, 2022 by Michelle Couch-Friedman

Attention all American Airlines passengers: If you have any flight vouchers stored away somewhere, don’t try to sell them. If you do, the airline might use high-tech security systems to catch you.

If you try it and American Airlines finds out, it will mark your vouchers stolen, leaving you with nothing.

This tale is a cautionary one for anyone considering skirting the terms of their American Airlines vouchers. There are many hacks out there advising travelers about how to make a profit on these bonuses. But much of that “guidance” overlooks an undeniable obstacle: almost every airline forbids this practice, and offering your vouchers for sale can cause them to become instantly worthless.

American Airlines stolen miles problem, hacker stole miles

How can I get my stolen American Airlines miles back?!

December 21, 2025November 20, 2022 by Michelle Couch-Friedman

Bonnie Orlin doesn’t know the two people who used her stolen American Airlines miles to travel around the world. But, she says, the airline promised to restore the hacked miles to her account. However, nearly a year later, her 120,000 miles are still missing.

Is this case hopeless?

Many passengers think they're owed a free hotel during a flight delay. The truth is they aren't and here is why.

You are not guaranteed a free hotel when your flight is delayed. This is why

March 31, 2025July 9, 2022 by Michelle Couch-Friedman

Despite the popular belief to the contrary, in the U.S., you are not owed a free hotel if your flight is delayed and you get stranded overnight on your journey. And that is true no matter what the reason for the delay.

But if a friendly gate agent offers a hotel reimbursement to a passenger in distress, shouldn’t the airline pay the bill?

This is what American Airlines owes you if it cancels your flight.

What does American Airlines really owe you if it cancels your flight?

December 15, 2025July 7, 2022 by Michelle Couch-Friedman

If American Airlines delays or cancels your flight home from vacation, what does it really owe you?

That’s what Mikayla Shade wants to know after finding herself in this unfortunate situation. She says an American Airlines agent told her that when the airline cancels a flight, the passenger will receive a full refund. Mikayla used that guidance to determine her budget for a new flight home. It wasn’t until American Airlines processed her “full refund” that she discovered she’d relied on incorrect guidance from the agent.

Now Mikayla wants our team to ask American Airlines to provide what its representative promised her.

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