Welcome to Consumer Rescue
Fiascos and Fixes
Consumer Rescue often receives requests for help from our readers who have found themselves fighting a car rental agency over expensive problems or mistakes encountered during their rentals. These stories are their experiences and our advocacy team’s attempts to fix their problem.
If you’re a regular reader of this site, you know travelers can make all types of expensive car rental mistakes. But Rose Hidalgo’s $2,000 error was the first of its kind for our advocacy team. She recently dropped a Thrifty rental car off, as scheduled, at the Oakland International Airport location.
The problem? She returned the rental car to the wrong agency.
Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.
Now Steele is asking our advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have Hertz return her account to good standing.
Can we do it?
Do Not Sell/Share My Personal Info
© 2025 Consumer Rescue / Michelle Couch-Friedman
