CONSUMER ADVOCACY - Page 17 of 22

Canada has air passenger protection regulations to know about.

This is how Canada’s Air Passenger Protection Regulations apply to you

March 5, 2023January 27, 2023 by Stephanie Patterson

Did you know that you can receive monetary compensation if your flight is delayed or canceled in Canada? The skies have recently become friendlier when flying to, from, or within Canada. The reason? The Air Passenger Protection Regulations.

These regulations apply to all airlines operating into, out of, and through Canada, holding them accountable for flight disruptions. They are designed to soften the financial and mental hardship felt by passengers. The Air Passenger Protection Regulations are similar to the EU261 in the European Union. Here’s what you need to know.

cruise ship sailing, Do Not Sail list, NCL

Surprise! Your favorite cruise line put you on the Do Not Sail list. Now what?

July 28, 2025January 24, 2023 by Michelle Couch-Friedman

Could your favorite cruise line put you on its Do Not Sail list and not tell you why?

Christie Cook says it happened to her. Soon after her family’s Alaskan cruise aboard NCL’s Bliss, the cruise line informed her that she had earned a spot on its Do Not Sail list. But she says no one will explain why she’s banned from cruising on NCL — and its affiliated lines.

Christie wants our advocacy team to ask NCL to remove the ban and allow her to cruise again.

This cautionary tale illustrates what can happen if you run afoul of a megacorporation. All major cruise lines can and do reject passengers they believe to be problematic. Unfortunately, if you land on your favorite cruise line’s Do Not Sail list, the only remedy may be to find a new favorite.

A Lufthansa aircraft on a runway, Lufthansa flight delay causing problems

After a Lufthansa flight delay, I canceled the trip. Where’s my $5,459 refund?

December 30, 2023January 20, 2023 by Michelle Couch-Friedman

How did an extensive flight delay cause a Lufthansa passenger to lose $5,459?

That’s what Sruthi Samraj wants to know after her bizarre experience with Lufthansa. She recently boarded a last-minute flight planning to make a connection in Frankfurt to Bangalore to attend her grandmother’s funeral. But after an extensive delay, during which the passengers deplaned, it was clear Sruthi would miss her connecting Lufthansa flight.

So she canceled the trip and went home.

But the disappointment of missing her grandmother’s funeral was soon exacerbated by the airline’s response to her refund request. Lufthansa intended to keep her entire $5,459, calling her a no-show on the delayed flight.

Oregon coast, road trip down the Oregon coast, ocean and flowers to see on a road trip in a rental car.

Budget charged me twice for the same car rental! Can you help?

January 7, 2025January 18, 2023 by Michelle Couch-Friedman

Eileen Wendorf says a Budget mistake caused her to pay twice for the same car rental. She wants her money back. But there’s a big problem with her discovery — it occurred nearly seven months after she returned the vehicle.

Now she’s asking our advocacy team to convince Budget of its expensive billing mistake and retrieve her $426. Can we do it?

cleaning supplies, blue spray bottle to illustrate an article about an excessive cleaning fee.

Is this legal? Here is the most excessive Airbnb cleaning fee ever!

October 28, 2023January 16, 2023 by Michelle Couch-Friedman

James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.

But what mess was she really cleaning up?

Colorful London residential street, Airbnb rental in London

This vacation rental had no working toilet! Will Airbnb refund this family?

June 9, 2025January 13, 2023 by Michelle Couch-Friedman

It goes without saying that a vacation rental in the heart of London should come with a working toilet. And, of course, if your Airbnb doesn’t have one, you should get a refund. Right?

Unfortunately, Airbnb guest Karen Morris just found out that not everyone agrees with that basic premise.

If you hate your cruise, don't expect a credit card dispute to fix the situation. Don't leave the cruise early, even if you dislike the trip.

Hate your cruise? This is why you shouldn’t jump ship too soon

July 28, 2025January 8, 2023 by Michelle Couch-Friedman

Should you receive a refund if you hate your cruise so much that you get off the ship early? What if you leave the cruise before it even sets sail?

Lori Rutt and her husband maintain that if intolerable conditions push you to leave a cruise ship, a refund is owed. She says only hours after they boarded their first cruise ever, they chose to disembark — never to return.

ANA owes this Expedia customer a $1,296 refund for a flight the airline canceled. He asked Consumer Rescue for help getting it.

ANA canceled my flight two years ago. What happened to my $1,296 refund?

March 25, 2023January 6, 2023 by Michelle Couch-Friedman

Over two years ago, All Nippon Airways (ANA) canceled Jurian Yee’s flight to Japan. ANA promised that it would soon send a $1,296 refund through Expedia. But it never did materialize.

Now a frustrated Jurian (via his dad) is asking the Consumer Rescue team for help. He’s hoping we can nudge ANA to send that refund so he can finally take his long-awaited trip to Japan.

But after so much time, is this a lost cause? Let’s find out.

This is why you should not skip parts of your airline's flight itinerary.

You should never skip parts of your flight, this is why

March 11, 2024January 5, 2023 by Michelle Couch-Friedman

Thinking about skipping parts of your next flight? Charlie Williams can tell you from experience — it’s a very bad idea.

Here’s why.

Consumer alert: Don't buy two one-way airline tickets to save money. This is why!

You should not buy two one-way airline tickets to save money. Here’s why

May 27, 2024January 3, 2023 by Michelle Couch-Friedman

Airline passengers can sometimes save money by booking two one-way tickets instead of a round-trip flight. But Sharon Sanborn found out the hard way that there’s a downside to this practice.

Now she wants to know if our advocacy team can do anything to help her out of the financial headache in which she’s landed.

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