CONSUMER ADVOCACY - Page 17 of 21

Can United Airlines give a voucher instead of a refund? United Airlines canceled the flight so where is this passenger's cash?

Can United Airlines really give me a voucher instead of a refund?!

September 14, 2024December 15, 2022 by Michelle Couch-Friedman

United Airlines canceled many flights early in the pandemic and routinely shoved vouchers instead of refunds at its disgruntled passengers. This unorthodox (and illegal) practice continued until the Department of Transportation put the brakes on it in April 2020.

Earlier that month, United Airlines canceled Michelle Noppenberger’s flight and automatically issued her a voucher instead of a refund. Over two years later, she’s still fuming about the situation and wants the airline to give her money back. And she’s asking our advocacy team to help her get it.

But after all this time, will United Airlines take back this unwanted voucher and refund her $1,764?

Let’s find out.

Orbitz mistake, Orbitz canceled flight mistake, Orbitz mistake refund.

Orbitz canceled my flight by mistake. Am I stuck with the $3,400 bill?

February 21, 2023December 11, 2022 by Michelle Couch-Friedman

What if Orbitz made a mistake and canceled your return flight home from vacation, leaving you stranded abroad?

Lufthansa lost all of this passenger's luggage. Will Blue Ribbon Bags pay her claim? Lufthansa lost luggage problems, missing baggage sent abroad, WorldTracer locates lost bags, Blue Ribbon Bags lost luggage protection.

Lufthansa lost all my luggage! Will Blue Ribbon Bags help me?

March 6, 2024December 9, 2022 by Michelle Couch-Friedman

Before her recent Lufthansa flight to Hamburg, Kate Griffin purchased a Platinum lost luggage protection plan from Blue Ribbon Bags. That plan provides a $1,500 lump payment if an insured bag goes missing and can’t be located within 96 hours.

So when she landed in Germany but her two suitcases didn’t, Kate figured she was covered. She quickly filed a lost luggage report with Lufthansa and Blue Ribbon Bags and then waited.

Those 96 hours came and went, but Lufthansa failed to locate her lost luggage. So why did Blue Ribbon reject her $3,000 claim for the two missing bags?

Hertz made a mistake that cost the car renter $750.

Hertz made a big mistake and charged me $750 extra! I need help

April 20, 2023December 7, 2022 by Michelle Couch-Friedman

Shannon Mikus says Hertz made a big mistake during her recent car rental. She says the company charged her nearly $750 extra, and she can prove it. So why won’t anyone at Hertz acknowledge this outrageous error and refund her cash?

Travel agent mistake cancels NCL cruise, NCL refund missing

Our travel agent canceled our NCL cruise by mistake and then quit! Now what?

October 21, 2023December 2, 2022 by Michelle Couch-Friedman

What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, NCL passenger Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars.

Margaret had been patiently waiting for Norwegian Cruise Line to process a refund for a cruise it canceled. But because her agent erroneously canceled her cruise several days before the cruise line, it’s a $5,587 refund NCL never intended to send.

Here's how to get a refund from Air Canada and here's one passenger who got two refunds!

If Air Canada sent you an extra $4,282 refund, would you keep it?

April 21, 2023November 30, 2022 by Michelle Couch-Friedman

Scoring an Air Canada refund during the pandemic was nearly impossible. Which makes this story particularly improbable. But it’s true.

Renette Frank was one of the lucky ones who actually received her Air Canada refund early last year. So imagine her surprise when the airline sent her an extra refund of $4,282. Even more surprising: When she tried to return the extra money, the airline made that impossible, too.

The ultimate guide to TSA Precheck, Global Entry, and CLEAR. Trusted traveler programs information.

TSA Precheck, Global Entry, and CLEAR: Here’s everything you need to know

September 22, 2023November 25, 2022 by Stephanie Patterson

Whether a frequent or occasional traveler, you can benefit from expedited services that reduce your wait time at security or customs and immigration. There are three distinctly different programs that complement one another — Global Entry, TSA PreCheck, and CLEAR.

Here’s everything you need to know about these programs so you can decide which is right for you.

Hotel News, guests charged in Arizona hotel for embarrassing reason, embarrassing hotel charges.

I was charged $750 for this embarrassing hotel experience. Can you help?

July 13, 2023November 24, 2022 by Michelle Couch-Friedman

Elisa Boyd says her experience at a hotel in Scottsdale, Arizona, has been the most embarrassing of her life. This story begins with two friends on a relaxing desert getaway. But it ends with a mortifying accusation by W Hotel employees and a giant post-stay credit card charge.

Now Elisa wants her name cleared and her money returned.

Elisa’s experience is one more to add to the file of hotel guests blindsided by unexpected and dubious post-stay fees. And it serves as a reminder to make sure to leave your room in the same condition you found it. Otherwise, you might find yourself with hefty and embarrassing charges on your hotel bill — and no way to defend yourself.

Consumer alert, gas station card skimmers warning, don't use debit card at gas station.

How did a gas station skimmer drain my prepaid debit card balance?

April 22, 2023November 23, 2022 by Michelle Couch-Friedman

Danger could be lurking at the pumps of your local gas station in the form of a tiny card skimmer. These small, almost invisible devices quickly retrieve and store all of your card’s information as you make your payment. Then the “owner” of this illegal apparatus uses that data to extract whatever funds he can from your account.

Sylvia Powers wishes someone had warned her about gas station skimmers before she swiped her prepaid American Express Bluebird debit card at the pumps. Unfortunately, her education on the topic came in the most unpleasant way – after a skimming device drained all her money from her Bluebird card. But she assumed that American Express would protect her against this fraud.

She assumed wrong.

SSSS stamp on boarding pass meaning, How do passengers get selected for the SSSS stamp?

Help! What does this SSSS stamp mean on my boarding pass?

September 23, 2023November 22, 2022 by Michelle Couch-Friedman

SSSS — behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection — SSSS stamp on your ticket, you should know that the TSA agents will be treating you to an extra-special and in-depth security screening.

Lucky you! But what does it mean and what can you do to avoid it?

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