CONSUMER ADVOCACY - Page 20 of 25

ANA owes this Expedia customer a $1,296 refund for a flight the airline canceled. He asked Consumer Rescue for help getting it.

ANA canceled my flight two years ago. What happened to my $1,296 refund?

March 25, 2023January 6, 2023 by Michelle Couch-Friedman

Over two years ago, All Nippon Airways (ANA) canceled Jurian Yee’s flight to Japan. ANA promised that it would soon send a $1,296 refund through Expedia. But it never did materialize.

Now a frustrated Jurian (via his dad) is asking the Consumer Rescue team for help. He’s hoping we can nudge ANA to send that refund so he can finally take his long-awaited trip to Japan.

But after so much time, is this a lost cause? Let’s find out.

This is why you should not skip parts of your airline's flight itinerary.

You should never skip parts of your flight, this is why

March 11, 2024January 5, 2023 by Michelle Couch-Friedman

Thinking about skipping parts of your next flight? Charlie Williams can tell you from experience — it’s a very bad idea.

Here’s why.

Consumer alert: Don't buy two one-way airline tickets to save money. This is why!

You should not buy two one-way airline tickets to save money. Here’s why

May 27, 2024January 3, 2023 by Michelle Couch-Friedman

Airline passengers can sometimes save money by booking two one-way tickets instead of a round-trip flight. But Sharon Sanborn found out the hard way that there’s a downside to this practice.

Now she wants to know if our advocacy team can do anything to help her out of the financial headache in which she’s landed.

This traveler was hit by a hotel billing error during her getaway to Tucson. Now she wants Consumer Rescue to help.

A hotel billing error ends in a lost chargeback. Or will it?

April 2, 2024January 1, 2023 by Michelle Couch-Friedman

Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tucson, Arizona, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.

But with all the evidence on her side, how did she lose?

If American Airlines changes your flight schedule, here's how to get a refund. This article explains the flight schedule change policy of American Airlines.

If American Airlines changes your schedule, here’s how to get a refund

July 29, 2025December 30, 2022 by Michelle Couch-Friedman

Can American Airlines make wild changes to your flight schedule and, if you object, refuse to issue a refund?

With $8,171 on the line, that’s what Michael Spanel wants to know after his recent experience with American Airlines.

Now Michael is asking the Consumer Rescue team for help. He wants American Airlines to give his money back, and he’s hoping we can make that happen.

So what is a passenger really owed when American Airlines changes their flight schedule? Let’s find out.

What to do if American Airlines vouchers expired.

My $7,762 American Airlines flight credit expired! Can I get it back?

February 14, 2024December 26, 2022 by Michelle Couch-Friedman

Tom Suminski intended to redeem his stockpile of $7,762 American Airlines flight credit for a Hawaiian vacation. But he says an airline representative gave him faulty redemption instructions that led the vouchers to expire right under his nose.

The entire $7,762.

That put the family’s tropical dreams in jeopardy. Tom hopes we can convince American Airlines to reinstate his flight credit. But is this just a lost cause?

Are automatic subscription renewals a scam? Here’s what consumers need to know

December 23, 2022December 23, 2022 by Abe Wischnia

Have you ever found yourself stuck paying for a subscription you didn’t want after a company “gotcha” with an automatic renewal? I bet you have.

It happened to me recently. Here’s how I fought it and what you can do to protect yourself from this predatory business practice.

Is Santa real? Macy's asked the question, and this consumer asked for the answer to be hidden.

Why is Santa Claus the target of this Macy’s customer’s anger?

April 15, 2023December 22, 2022 by Michelle Couch-Friedman

Yes, Jeff, there is a Santa Claus.

And Macy’s can prove it.

Editor’s note: I wrote nearly 400 articles to promote and support the nonprofit Elliott Advocacy for over half a decade. This is the very first article I wrote and published there in December 2016.

Home Depot pre-lit Christmas tree replacement. Home Depot saves Christmas. Consumer Advocacy.

Will Home Depot save our family’s Christmas? This pre-lit tree is a dud

April 24, 2024December 21, 2022 by Michelle Couch-Friedman

Home Depot sold Marcea Cazel a beautiful 7-foot pre-lit Christmas tree with an extended warranty two years ago. The family loved the tree’s realistic look and soft twinkling lights and hoped to enjoy it for years to come. Unfortunately, the tree turned out to be a dud.

Last year, the family spent hours placing sentimental ornaments on their tree and reminiscing about each one. After the decorating was complete, the family gathered around for the big reveal. To their great disappointment, when Marcea flipped the switch, the bottom of the pre-lit tree remained completely dark. Since that time, Marcea has repeatedly asked Home Depot to honor the warranty and replace the tree. But she still has a pre-lit tree that only lights up on top.

Airbnb host account hit by hackers. How did a hacker steal $34,250 from an Airbnb host ?

Hackers stole $34,250 from this Airbnb host. How did this happen?

November 13, 2025December 16, 2022 by Michelle Couch-Friedman

Airbnb host Nancy Isa recently got a terrible shock when she discovered hackers had broken into her payout account. Unfortunately, by the time she noticed something was wrong, Airbnb had been making regular payments to the scammers – for five months.

In total, the hackers stole $34,250 from Nancy’s Airbnb host account.

Then things went from bad to worse. With all that money on the line, Nancy contacted the listing giant in a panic. She was hoping for some calming reassurance that all was not lost. Instead, Airbnb immediately locked the host out of her own account and then went radio silent.

That’s when Nancy reached out to the Consumer Rescue team. She’s hoping we can convince Airbnb to give back her access to her host account – and her $34,250.

But after six months, is that possible?

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