How did an Airbnb scammer book a trip to France with this consumer's account?

If an Airbnb scammer takes $1,942 from your account, can you get it back?

Is your Airbnb account safe from scammers and hackers?

Berenice Anaya certainly thought so. In fact, the possibility of a criminal accessing her Airbnb account and causing havoc had not even crossed her mind.

However, this Airbnb user recently woke up to an unpleasant reality after a scammer successfully hacked right into her account. The Airbnb security team thwarted the thief and prevented him from completing his ultimate goal. But not before $1,942 was removed from Berenice’s bank account.

So why won’t Airbnb return the money to its victimized guest? That’s what Berenice is asking our team after repeatedly trying unsuccessfully to retrieve her cash from the company.

What’s going on here, and can we help?

If you find mice in your next vacation rental, should you get a refund? This Airbnb guest believes so.

My vacation rental has mice! Shouldn’t Airbnb refund me?

If you book a vacation rental and it has mice, are you responsible for catching and disposing of the rodents? And if so, does the Airbnb host owe you a refund or other compensation for your troubles?

That’s what Gabriella Costanza wants to know after her recent unpleasant experience. She and her significant other had planned to celebrate the holidays in a clean, cozy Airbnb property. Unfortunately, soon after the couple arrived, it became clear they weren’t alone in the vacation rental. And although Airbnb allows shared-space rentals, these additional “residents” were of the most unwelcome and unapproved kind – mice.

But maybe even worse than the reality that mice were living at this Airbnb was the host’s response. This vacation rental owner expected Gabby to put down glue traps and spend her holiday dealing with the inevitable outcome, which the young traveler did.

Now Gabby is asking Airbnb for a refund for this vacation rental experience. But will the fact that the couple completed their entire stay make that an impossible outcome?

This Vrbo guest booked a vacation rental that doesn't seem to exist. Can we help?

I wasted $2,000 on a vacation rental that does not exist!

Paul Trosclair says he just spent nearly two grand on a vacation rental that does not exist. To make matters worse, Vrbo sided with the person he believes is a thief disguised as a host.

Now Paul hopes our advocacy team can prove this vacation rental is nonexistent and get his money back.

But can we do it?

The host of this vacation rental appears to

If a vacation rental owner lists the wrong location, shouldn’t Vrbo refund your money?

Karen Barney used Vrbo to book a vacation rental to celebrate Christmas in Puerto Vallarta with extended family. But after she pressed the confirm button, this first-time Vrbo user got a surprise from the vacation rental owner. It turns out the property wasn’t actually in Puerto Vallarta. Even more surprising? The rejection Karen received when she asked Vrbo to fix the problem by canceling and giving her a refund.

Now Karen is hoping our team can convince Vrbo to refund the money she spent on this mislabeled vacation rental.

Is this Airbnb host purposely mislabeling his shared space rental?

Did this Airbnb host forget to mention something really important?

Scrolling through Airbnb one evening, Jeremy Little thought he’d found the perfect vacation rental for his family’s trip to London. With scenic views and a spacious layout, it had everything he, his wife, and children could need…and more. Unfortunately, the “and more” turned out to be a real deal-breaker: total strangers sharing the common area. That’s something the host failed to mention until after Jeremy booked and paid for the Airbnb.

As a shared space rental was never part of his family’s vacation plans, Jeremy immediately asked Airbnb to cancel. Much to his surprise, the listing giant allowed the cancellation but refused to refund the payment.

After many unsuccessful attempts to retrieve his money, Jeremy hopes our advocacy team can help. But with Airbnb firmly on the side of the property’s Superhost, is there anything we can do?

Don't fall for this vacation rental scam -- never use Zelle to pay.

How to easily lose $500 to a vacation rental scam? Pay with Zelle

Falling for a vacation rental scam surely is not at the top of your list of things to do this summer. It certainly wasn’t in Don Boyk’s plans. But that’s exactly what happened when a thief disguised as a Vrbo host persuaded him to send a $500 deposit via Zelle.

His cash was soon in the hands of the scammer and Vrbo informed him the listing was fraudulent. 

Now Don hopes we can find a way to save him from this vacation rental scam and retrieve his money.

But if a consumer uses Zelle to send cash to a stranger, is there any way to get it back?