How to get a refund from a bankrupt cruise line
If a cruise line goes bankrupt while holding a customer’s cash, does the money just go down with the ship?
Ultimate Guides for Consumers
Consumer Rescue publishes a variety of guides to help our readers navigate common situations. These guides are based on some of the most frequently asked questions our team receives and cover travel and non-travel-related topics.
Credit card disputes: Everything you need to know before you file one
Many frustrated consumers file credit card disputes hoping to fast-track refunds from resistant companies. That’s often a mistake they end up regretting as it only digs them into a deeper problem.
You can get banned from Facebook — permanently. This is how
Can you get banned from Facebook forever? The answer is most certainly “yes.”
Jason Birch just found this out the hard way. The social media giant won’t tell him why he’s permanently banished, but Birch thinks he knows where he went wrong. He says he’s learned from his “little” mistake and would like Facebook to lift the ban and accept his apology. And he’s not prepared to take no for an answer.
But is there any way back into the Facebook community after you’ve been banned?
You are not guaranteed a free hotel when your flight is delayed. This is why
Despite the popular belief to the contrary, in the U.S., you are not owed a free hotel if your flight is delayed and you get stranded overnight on your journey. And that is true no matter what the reason for the delay.
But if a friendly gate agent offers a hotel reimbursement to a passenger in distress, shouldn’t the airline pay the bill?
What does American Airlines really owe you if it cancels your flight?
If American Airlines delays or cancels your flight home from vacation, what does it really owe you?
That’s what Mikayla Shade wants to know after finding herself in this unfortunate situation. She says an American Airlines agent told her that when the airline cancels a flight, the passenger will receive a full refund. Mikayla used that guidance to determine her budget for a new flight home. It wasn’t until American Airlines processed her “full refund” that she discovered she’d relied on incorrect guidance from the agent.
Now Mikayla wants our team to ask American Airlines to provide what its representative promised her.
7 simple ways to fix any consumer problem
It isn’t just wishful thinking to say that every consumer can get excellent customer service. But it does take some effort and strategy.
During my many years as a consumer advocate, I’ve tackled some of the most shocking customer service failures imaginable. I’ve retrieved hundreds of thousands of dollars from companies for consumers who were on the verge of giving up.
