If you book a vacation rental and it has mice, are you responsible for catching and disposing of the rodents? And if so, does the Airbnb host owe you a refund or other compensation for your troubles?
That’s what Gabriella Costanza wants to know after her recent unpleasant experience. She and her significant other had planned to celebrate the holidays in a clean, cozy Airbnb property. Unfortunately, soon after the couple arrived, it became clear they weren’t alone in the vacation rental. And although Airbnb allows shared-space rentals, these additional “residents” were of the most unwelcome and unapproved kind – mice.
But maybe even worse than the reality that mice were living at this Airbnb was the host’s response. This vacation rental owner expected Gabby to put down glue traps and spend her holiday dealing with the inevitable outcome, which the young traveler did.
Now Gabby is asking Airbnb for a refund for this vacation rental experience. But will the fact that the couple completed their entire stay make that an impossible outcome?