PASSPORT MISTAKES - Page 2 of 3

A U.S. passport on top of a white and brown world map

Need a new passport fast? This is how to do it

June 23, 2024April 7, 2023 by Michelle Couch-Friedman

Imagine your entire family is excitedly packing for your first international adventure since the beginning of the pandemic. You’ll soon be on your way to the Caribbean to relax and enjoy some sun and tropical drinks.

Or will you?

The traveler in this tale neglected to look at his passport’s expiration date until a few nights before his family’s trip. That’s when he was shocked to discover the document had expired – two years ago!

But no worries, he thought. Consumer Rescue could surely help him.

Why was this guy so confident about that, you might ask.

Well, that’s the embarrassing part of this story.

This passenger brought an expired passport to board her cruise, Carnival Cruise Line's Celebration, arriving in the Caribbean for the first time.

Carnival Cruises rejected me and my expired passport! Can I get a refund?

March 11, 2024February 17, 2023 by Michelle Couch-Friedman

Angela Romero and her buddy Gail recently arrived in Miami ready to sail on Carnival Cruises’ newest ship, Celebration. But the two shocked friends were rejected for boarding the cruise when Angela discovered she had accidentally packed an expired passport.

Gail says Carnival Cruises made a mistake rejecting Angela for boarding Celebration. While she concedes that passengers can’t cruise with an expired passport, she maintains Angela had other acceptable documentation with her.

Now the friends are asking Consumer Rescue to investigate. They hope our team can convince Carnival to admit its mistake and provide a future cruise credit to the pair.

But what did Angela hand over to Carnival Cruises besides that expired passport? This case hinges on that detail.

Viking cruise ship, passengers missed bucket list cruise, cruise ship sailing away

We landed just in time… to miss our bucket list Viking cruise! Now what?

September 23, 2024February 10, 2023 by Michelle Couch-Friedman

An elderly couple flew halfway around the world only to miss their $28,000 bucket list Viking cruise. Is there anything Consumer Rescue can do to help?

Last November, Thomas and Jane Entenza began a grueling 20-hour journey via United Airlines from Jacksonville, Florida to New Delhi, India. The excited couple was on their way to take a much-anticipated bucket list Viking cruise through the Bay of Bengal.

Or so they thought.

Unfortunately, the Entenzas would miss that bucket list cruise. In fact, the only part of India they would see was New Delhi airport’s immigration hall.

Mexico's blue water, ocean, honeymoon destination

Here’s a honeymoon horror story that could have been avoided. This is how

April 30, 2024January 22, 2023 by Michelle Couch-Friedman

Lauren Weichman missed her honeymoon and she wants you to hear her horror story.

After their wedding, she and her new spouse boarded a Frontier flight for their much-anticipated honeymoon to Cancun. Upon landing, the giddy couple made their way to the immigration window and handed over their passports. But when Mexican authorities asked Lauren’s husband for his required visa, the couple’s honeymoon came to a premature halt. He didn’t have a visa — and the border agents rejected his entry to Mexico.

Now Lauren wants our advocacy team to find out who is to blame for this honeymoon horror story. And who will refund her missed honeymoon?

Baby was denied boarding international flight because the mom didn't know she needed a passport. This is a cautionary tale that babies need passports too.

Our baby was denied boarding our international flight. Whose fault is this?

June 12, 2024December 28, 2022 by Michelle Couch-Friedman

Yes, your baby needs a passport to fly internationally, just like you do. Otherwise, your little tot will be denied boarding their flight just like any other passenger who doesn’t have the required documents for international travel.

Aly Meyer wishes someone had given her this critical information before her family arrived at the airport ready for their tropical vacation. That’s when an airline employee broke the bad news that without a passport, the baby was being denied boarding the international flight. As a result, instead of flying to Mexico, the family headed right back home.

Kids need passports too, children must have passports to fly internationally, passport cards aren't for flying

Kids need passports to fly internationally. Why didn’t this mom know?

August 15, 2024November 27, 2022 by Michelle Couch-Friedman

Just like their parents, kids need passports to fly internationally too. But Kim Ross wasn’t aware of this requirement. She says the travel agent she used to book her family’s dream vacation never informed her. But when the family tried to check in for their flight to Turks and Caicos, Delta Air Lines quickly broke the bad news. Without passports, Kim’s children weren’t eligible to fly internationally, and the airline denied boarding to the family.

Kim blames her travel agent for their ruined vacation. But is that a fair place to put the blame for being unaware that her kids needed passports?

This traveler let her e-visa expire and then flew to India-- no what?

How an expired tourist visa ended in a terrible travel nightmare

February 10, 2023November 8, 2022 by Michelle Couch-Friedman

If you land in a foreign country with an expired tourist visa, you’ll likely be in for a nightmare experience. Just ask Sarita Charan.

Thieves stole this passenger's passport before the cruise in Venice and it caused her to miss the voyage.

A thief stole my passport, and I missed my cruise! Will insurance cover this?

August 21, 2024October 27, 2022 by Michelle Couch-Friedman

If a thief clobbers you and steals your passport, causing you to miss your cruise, shouldn’t insurance cover your loss?

expired green card problems, travel nightmare, detained in Mexico

This is how an expired green card created her worst travel nightmare

August 27, 2023October 25, 2022 by Michelle Couch-Friedman

What’s the worst nightmare that could happen if you land in Mexico with expired travel documents? Kush Kanna’s wife recently found out in a most unpleasant way. She thought she was heading for a relaxing tropical vacation in Costa Rica with her family. Instead, she ended up detained in Mexico after authorities rejected her expired green card and Indian passport.

Now Kush wants to know who will pay for this awful travel nightmare.

Hint: He isn’t going to like the answer.

If you’re about to travel internationally, take heed. Customs and immigration agents abroad will not overlook expiration dates on your travel documents, so you shouldn’t either.

This passport mistake caused a travel disaster that cost this family nearly $20,000!

This simple passport mistake ended in a $17,766 travel disaster. Here’s how

October 2, 2023October 23, 2022 by Michelle Couch-Friedman

Ted Kelly says his wife made a simple passport mistake last year that snowballed into a $17,766 travel disaster.

The couple had never heard of the Schengen area or its passport requirements for U.S. citizens. But when they tried to check in for their business class flight to Italy, a Lufthansa representative quickly explained the facts. Ted’s wife’s passport didn’t have the required 90-days validity from their return date, and the airline denied boarding to the couple.

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