These friends took a cruise without their luggage. How did this happen?

My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.

But wait! There’s a plot twist here. The hotel says it doesn’t even offer such a luggage delivery service.

Carnival denied boarding of the Mardi Gras cruise ship to this passenger by mistake.

My Carnival cruise ended at the pier! Why was I denied boarding?

Stephen Delisle is a seasoned traveler with a proven track record of successfully navigating the globe – even during the pandemic. But Carnival Cruise Line put an end to that success streak. His family planned to celebrate Thanksgiving aboard Carnival’s newest ship, the Mardi Gras. Unfortunately, they never made it past the pier on the day of embarkation. That’s where Delisle was summarily denied boarding the cruise by the boat’s medical personnel.

Delisle says the crew members made an awful mistake when they refused to let him board the Mardi Gras. That error caused his family to miss their much-anticipated Carnival cruise.

To add insult to injury, Carnival firmly rejected Delisle’s refund request for the missed cruise. Now he’s asking us for help. He wants our advocacy team to properly investigate and prove this was the cruise line’s mistake, not his.

Can we do it?

Barbados refused to allow these Royal Caribbean passengers entry so they missed their cruise. But can they get a refund?

Barbados rejected this couple. Will Royal Caribbean offer a cruise refund?

The massive lifting of travel restrictions in the past few months came a little too late for Ann Shepherd. In April, she and her husband missed their much-anticipated Royal Caribbean cruise when Barbados rejected them for entry. As their cabin aboard the Grandeur of the Seas sailed unoccupied, the cruise line quickly refused Ann’s refund request. 

Ann says this isn’t fair since she believes the Barbados Ministry of Health refused them by mistake. Now she’s hoping Royal Caribbean will offer a replacement cruise for the one they missed.

Unfortunately, this cautionary tale highlights the confusing evolution of travel requirements and restrictions before, during, and after the pandemic.

Whose mistake really caused this missed cruise? That’s the question for today.

Why did NCL cancel this cruise and refuse the passenger's refund?

Can the cruise line cancel my trip and keep my refund?!

The pandemic hit the cruise industry hard — that’s for sure. But did that global event change the refund rules for the cruise lines? Can a cruise line really cancel your trip and also refuse your refund request?

Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money.

Now Ramirez is asking our advocacy team to investigate and retrieve $7,300 from Norwegian Cruise Line.

MSC Divina left several passengers behind in Cozumel. Can they get a refund?

My MSC cruise ship left me behind in Mexico! Will I get a refund?

During her recent cruise, Natalie Durflinger got a terrible shock when the ship left her behind in Mexico. She says the MSC Divina weighed anchor nearly 5 hours ahead of schedule, stranding her in only a bathing suit and flip-flops. Now she’s asking the cruise line to explain how this happened and to refund the vacation she missed when the ship sailed away without her. 

But did MSC allow its cruise ship to sail away without warning leaving its passengers abandoned in a foreign country? That’s the question of the day.

Did Royal Caribbean really let this passenger's enemy cancel her cruise?

Could Royal Caribbean really let your enemy cancel your cruise?

What if you had a newly minted enemy and Royal Caribbean allowed that person to cancel your cruise?

That’s what Rita Yates believes happened to her recently. When she called to make the final payment on her upcoming sailing, an RCCL agent explained that the cruise Rita intended to take to celebrate her 40th anniversary no longer existed. Assuming that the cancellation was another casualty of the pandemic, Rita asked why the cruise line hadn’t informed her sooner.

That’s when Royal Caribbean gave Rita an even bigger surprise: Explorer of the Seas would be sailing as scheduled. In fact, the RCCL representative explained, records showed Yates had canceled her own cruise – and forfeited her deposit.
Rita says she absolutely did not cancel her cruise, but she believes she knows the troublemaker who did. Now, with Royal Caribbean unwilling to refund her deposit or reinstate the voyage, she’s asking for help.

But with police reports, lawsuits, and other threats being tossed about, that might be a lofty request for a consumer advocate.