AIRLINE PROBLEMS - Page 8 of 8

If you lose your passport on your flight, you could end up in jail. This passenger found out the hard way.

I lost my passport on my flight and ended up in jail!

September 23, 2024August 31, 2022 by Michelle Couch-Friedman

At some point during her international flight from New York to Madrid, Alberta Chen lost her passport. As a result, she ended up at the immigration window in Spain with no passport to show to the officers. What happened next was a traveler’s worst nightmare. Chen was taken from the airport, placed in detention overnight and then deported back to the United States the following day.

Now she wants to know how she can get a $2,400 refund for this vacation fiasco.

Alberta’s distressing misadventure underscores the importance of safeguarding your passport and other travel documents at all times. If you don’t, you might find yourself in a similar predicament on an express round-trip international journey — no sightseeing included.

This couple's honeymoon ended in disaster at the airport. Whose fault is this and can we help?

My honeymoon ended in disaster at the airport! Who owes me $7,000?

February 22, 2024August 31, 2022 by Michelle Couch-Friedman

Daniela Jedlicki’s honeymoon recently ended in disaster before it even began. She says a series of mistakes caused the couple to be denied boarding their honeymoon flight to Turks and Caicos. Jedlicki blames both her booking agent and insurance company for those errors.

Now she’s asking our team to find out who owes her $7,000 for this honeymoon disaster.

Unfortunately, the culprit of this travel fiasco is someone she never suspected.

This passport mistake is one that will easily ruin your vacation. This traveler wishes someone had told him sooner.

This passport mistake will ruin your vacation every time

March 11, 2024August 27, 2022 by Michelle Couch-Friedman

Trevor Seamon made a devastating passport mistake, and it ruined his family’s dream vacation. In all the preparation for the journey to Italy, he neglected to check the validity of their passports. That error led the Seamons to arrive at the airport with passports expiring within 90 days — invalid for travel. Denied boarding, they missed their eagerly anticipated trip and ended up right back home at the end of the day.

Seamon believes Air France is responsible for this passport mistake, and he wants our team to negotiate a refund. But is the airline responsible for the family’s ruined vacation?

Many passengers think they're owed a free hotel during a flight delay. The truth is they aren't and here is why.

You are not guaranteed a free hotel when your flight is delayed. This is why

March 31, 2025July 9, 2022 by Michelle Couch-Friedman

Despite the popular belief to the contrary, in the U.S., you are not owed a free hotel if your flight is delayed and you get stranded overnight on your journey. And that is true no matter what the reason for the delay.

But if a friendly gate agent offers a hotel reimbursement to a passenger in distress, shouldn’t the airline pay the bill?

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