AIRLINE PROBLEMS - Page 7 of 9

This passport mistake caused a travel disaster that cost this family nearly $20,000!

This simple passport mistake ended in a $17,766 travel disaster. Here’s how

May 22, 2025October 23, 2022 by Michelle Couch-Friedman

Ted Kelly says his wife made a simple passport mistake last year that snowballed into a $17,766 travel disaster.

The couple had never heard of the Schengen area or its passport requirements for U.S. citizens. However, when they attempted to check in for their business-class flight to Italy, a Lufthansa representative quickly explained the facts. Ted’s wife’s passport didn’t have the required 90-day validity from their return date, and the airline denied boarding to the couple.

United Airlines canceled flight, family left stranded in Morocco after canceled flight

United Airlines stranded us in Morocco! How will we get home now?

March 11, 2024October 19, 2022 by Michelle Couch-Friedman

It’s ok for United Airlines to sell a family a flight to Morocco and then leave them stranded there when the return flight is canceled. Right?

Wrong. But the airline seems to think so.

No, United Airlines will not refund your business class upgrade after you take the trip. So why is this passenger asking?

This United Airlines business class upgrade wasn’t worth $999. I want my money back!

September 24, 2025October 9, 2022 by Michelle Couch-Friedman

It’s not likely that any airline would refund a business class upgrade after a passenger completes the trip. But that’s precisely what Juli Talec says an employee of United Airlines promised to do before her recent upgrade.

Juli insists that she never intended to pay to boost her seat into the elite section of the aircraft. So why did she sign a credit card receipt for the business class upgrade at the United Airlines check-in counter?

That’s the $999 question of the day.

Warning: Don't carry $158,000 in jewelry on your JetBlue flight. Here's why.

If you take $158,000 in jewelry on a flight and it goes missing, who pays?

July 27, 2025October 4, 2022 by Michelle Couch-Friedman

Traveling with $158,000 worth of anything is a risky endeavor. Rose Cohen found out just how risky when all her high-value jewelry went missing during her recent JetBlue flight.

She believes an organized crime ring targeted her, ultimately forcing her to gate-check the bag that contained the jewelry. Her theory? This move allowed the thieves to help themselves to her gems before the flight even took off.

Now she wants to know who is going to pay for her loss.

Will Jetblue let this old cat fly home from the Dominican Republic?

Can JetBlue really refuse to let my cat fly home from vacation?!

December 3, 2024September 29, 2022 by Michelle Couch-Friedman

Flying with your cat internationally can be complicated — especially when an airline changes its pet policy mid-trip. Yekis Fortunato found out just how complicated after flying JetBlue to the Dominican Republic with her 19-year-old cat, Foxxy.

Shockingly, soon after arrival, the airline summarily canceled the feline’s return flight. The reason? JetBlue updated its policy prohibiting any pets from flying to or from the island on its aircraft.

The name on your passport must match the name on your ticket. This is why.

What happens if the name on your passport doesn’t match your ticket?

February 24, 2024September 28, 2022 by Michelle Couch-Friedman

Can you fly off to an international destination if the name on your ticket does not match the name on your passport?

The answer to that question is “No.”

Ralph Lantz found this out in a devastating way. He booked his friend, Jackie, a ticket to meet him on a dream vacation to Greece. But his generous gesture went all wrong at the check-in counter. That’s where Jackie’s Mediterranean plans came to an abrupt end when a Virgin Atlantic agent pointed out that the name on her ticket was not the same as the one on her passport.

United Airlines canceled a passengers flight and then sent his refund to a closed credit card account. Where did the money go? And can our advocacy team help?

Help! United Airlines sent my refund to a closed credit card account.

April 11, 2024September 26, 2022 by Michelle Couch-Friedman

United Airlines canceled Eric Noderer’s flight to India and sent his refund to a closed credit card account. Since then, he’s been in an endless battle between the airline and Chase to locate the missing $2,217.

Now he’s hoping our advocacy team can provide the backup assistance he needs to find and retrieve his money.

Can we do it?

It’s never a good idea to close a credit card when you’ve used it to pay for upcoming flight or cruise. There are many reasons this is so, but Noderer’s struggle highlights the primary one. Here’s his frustrating tale.

An Air Canada mistake ended with this passenger being detained for two weeks in South Korea.

An Air Canada mistake caused me to be detained in Korea – for two weeks!

April 21, 2023September 25, 2022 by Michelle Couch-Friedman

An Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie during the dark days of the pandemic. The end result? Sarahy was detained in South Korea for 15 days against her will and at her own expense.

This social influencer asked for a business class upgrade in a most terrible way

This “influencer” asked for a business class upgrade in the worst way

October 14, 2025September 18, 2022 by Michelle Couch-Friedman

Could asking for an upgrade to business class end with you getting kicked off your flight — and banned for life?

Maybe.

“Social Influencer” Jacqueline Ng insists that’s exactly what happened to her when she recently asked for an upgrade. Cathay Pacific agents turned down her request in no time and then kicked her off the flight. Worse, the airline accused her of fraud and banned her from all future flights.

Jacqueline says this is all a misunderstanding. Now she wants our advocacy team to investigate and ask the airline to reverse the banishment.

This is Consumer Rescue's ultimate guide to the EU261 sometimes called the EC261. We can answer all passenger questions. Always free of charge.

EU261 compensation: What you need to know before your next trip to Europe

August 7, 2025September 16, 2022 by Stephanie Patterson

Have you heard of the EU261? Unfortunately, many airline passengers haven’t. As a result, these unaware travelers miss out on hundreds of dollars in compensation owed to them during a flight delay or cancellation.

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